Manager Customer Service
Resume:
Kim Gremminger
**************@***.***
West Bend, Wisconsin 53095
OBJECTIVE / PROFESSIONAL SUMMARY
Experienced in developing and maintaining successful working relationships with customers, co-workers and vendors
Consistently improving communication throughout my career
I managed 8 employees and their schedules while performing teller duties and being the vault teller Support/collaborate on continuous improvement projects including building a database of direct and indirect reps
I am especially proud of the level of service I provided to my customers
WORK EXPERIENCE
4/2015 to Present
3/2008 to 3/2015
Supreme Auto Plus
Juneau, Wisconsin
Office Manager/Administrative Assistant
Helped with setting up/running office functions for a family business
The Brewer Company
Menomonee Falls, Wisconsin
HR Assistant/Admin. Assistant/Receptioni
Entered vacation and absence data weekly
Reviewed attendance and did write ups
Coordinated, created and published quarterly company newsletter
Assisted with wellness program
Maintained recruitment logs for Affirmative Action
Provided administrative support to: President, Sales VP, Human Resources Director, IT Dept.
Assisted in FDA audit, aiding Quality Manager in producing documentation to demonstrate compliance
Worked in Quality helping to rewrite procedures and ensure compliance with FDA requirements
6/2000 to 7/2008
JPMorgan Chase
West Bend, Wisconsin
Assistant Branch Manager
Supervised tellers
Randomly performed surprise audits
Employee evaluations.
Teller
Vault Teller
Customer Service
Personal Banker
4/1986 to 6/2000
Serigraph, Inc.
West Bend, Wisconsin
Backup Lead
Directed and managed production flow
Supervised employees
Blueprint reading
Safety Committee Coordinator
Q A auditor
Die Cut Press Operator: Hard Tool and Steel Rule
Press assistant (spotter)
Removed and inspected parts for quality as they came off of the die cutting press
Laminator cutter
Cut laminated sheets as they came off of the press with accuracy and consistency
Power Cutter Operator
Did final cut operations on the power cutter accurately according to the blueprint specifications
Forklift driver
Binder
SKILLS
Entered vacation and absence data weekly for hourly employees
Reviewed attendance weekly per the Attendance Policy, did write ups
Prepared report of personal days / vacation days taken for hourly employees
Coordinated, created and published quarterly company newsletter
Assisted with wellness, social and community event communications and activities
Maintained recruitment logs for Affirmative Action Provided administrative support to: President, Sales VP, Human Resources Director, IT Dept., Accounting Dept., and Marketing Dept.
Assisted in FDA audit, aiding Quality Manager in producing documentation to demonstrate compliance
Worked in Quality, helping to rewrite procedures and ensure compliance with FDA requirements Maintained office lobby; greeted and helped visitors
Data entry and other misc. tasks as needed
EDUCATION
8/2010 to present
Concordia University Wisconsin
Human Resource Management
Associate Degree (graduated with honors)
Currently attending - working toward Bachelor Degree
REFERENCES
Available upon request.
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