Sales Customer Service

RESUME

Flordeliza (Lizza) Domingo

*/* ******* ******, **** Park VIC 3023

Mobile: 044*-***-***

Email: ************@*******.***

CAREER PROFILE

Passionate, committed and organized sales team-worker with 13 years’ experience in sales office environment. Acquired key skills set and established sales and administrative work values as follows:

Active learner and effective communicator – Practices good judgment and discretion while working closely with account managers, liaise with internal departments; customers and suppliers

Customer focus and desire to achieve quality results

Self-motivated, flexible, and demonstrate ‘can do attitude’

Multi-task effectively – Prioritize independently and meet tight deadlines at all costs.

Proficiency in computers – SAP, Microsoft Outlook, Word, Excel, Powerpoint; Adobe; internet

OBJECTIVE

Eager to put best foot forward to learn and develop in sales, working in a team-oriented environment.

EMPLOYMENT HISTORY:

Jan 2010 – Current Print Sales Support Coordinator

Staples Australia Pty Ltd (Previously Corporate Express Australia)

111 Turner Street, Port Melbourne, 3207

Phone: (03) 9279 6500

Responsibilities:

Ensure that Support is viewed as a service to facilitate the sales function by

managing work load efficiently and effectively by ensuring purchase orders for replenishment items are raised within target timeframes and ensure stocks are up-to-date.

follow up and ensure ETA’s can be met by suppliers and issues that arise can be resolved in a timely manner.

Adopt and project a ‘can do’ solution focussed attitude that supports sales deliverables

Complete support functions and transactional activity as required by Sales and Production Teams.

Provide customer service to internal and external customers (client, sales, production and warehouse) in line with Staples values.

Liaise with and assist warehouse staff to ensure the timely receipt and dispatch of goods to clients.

Process compliance in line with company directives and supported operating systems –SAP.

Participate as an effective and contributing member of the team, assisting team members as required

Work in collaboration with the Sales and Production teams.

Ensure all customer reports are run as per scheduled cycle.

Obtaining print brief from clients and working together with the internal and external print suppliers to obtain competitive quotes to further assist the client.

Ensuring adequate margins as per company directives

Provide end to end service to ensure the clients requirements are met.

Jan 2007 - Jan 2010 Furniture Sales Support Officer

Corporate Express Australia Limited

111 Turner Street, Port Melbourne, 3207

Responsibilities:

Satisfies customer requirements by processing Furniture orders received by fax, email, Ecommerce (NetXpress) and from external & internal accounts.

Provide and obtain quotations for all minor purchases and make recommendations over the phone, by email or by fax.

Progress chasing orders with suppliers for an ETA.

Liaising with purchasing, suppliers, warehouse and transport staff for furniture orders and deliveries

Providing sales support to Internal & External Account Managers

Building strong and lasting customer relationships

Preparation and coordination of Tender submission

Coordinating sales functions for Furniture Dept.

Attend training and meetings as required

Jan 2003 – Dec 2006 Admin Sales Support Officer

Corporate Express Australia Limited

111 Turner Street, Port Melbourne, 3207

Responsibilities:

Preparation and coordination of Tender submission

Generate Reports in Excel and Powerpoint Presentation

Assist with the preparation of sales proposals and contracts

Secretarial duties, typing, filling, etc. for all departments

Organise and coordinate all catering and functions for clients site visits and promotion

New Business Reporting – month end sales reports, preparation and distribution of all reports to AMs

Order and Store Desk top publishing supplies

Maintain necessary levels of catalogues and brochures and other collaterals

Liaise with sales and all other departments

Assist in organising catalogues launches

Attend meetings and training as required

Ad-hoc requests as required (e.g., nametags, mail outs, etc.)

Oct 2001 – Dec 2002 Secretary / Receptionist

Frank Sabelberg Lawyer & Consultant

Level 2, 221 Queens St., Melbourne 3000

Phone (03) 9670 4033

Responsibilities:

Provide administrative and secretarial functions

Word Processing

Sort incoming and outgoing mail

Faxing & photocopying

Answering telephone calls and taking customer inquiries

Plan and organise meetings, appointments and travel arrangements

ACHIEVEMENT AWARD

July 2007 Furniture Champion of the Month

July 2005 Employee of the Month

August 2005 Customer Mania Silver Pin

EDUCATION

Bachelor of Science in Secretarial Administration

Adamson University, Manila, Philippines

REFEREES: Available upon request

Contact this candidate