Planner, Scheduler, Administrative Assistant

Carmen Williams

**** ********* *** *******, ** 38118 901-***-**** ******************@*****.***

Qualifications Summary

Administrative Support professional experienced working in fast paced environments demanding strong technical, interpersonal and organizational skills. Ethical, trustworthy, discreet and committed to excellent customer service. Confident and poised in interacting with individuals on all levels. Self-motivated and detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

Project Management

Report Preparation

Check Processor

General Office Skills

Computer Savvy

Customer Service

Appointment Setter

Team Leader

Typing/55WPM

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Scheduler/Planner

Professional Experience

Inspection Coordinator/Scheduler

Responsible for scheduling appointments for Outside Sales Professionals thru the use of call lists from our existing customer base of pest control and termite customers, new pest control sales printed daily from the new business log, call lists from advertising drops, sales genie lists and a variety of additional sources.

Meet quota of 20 appointments a day, and personal sales thru pest control leads not sold, termite and pest sales thru Winback program for cancelled accounts.

Administrative Support/Clerical

General clerical duties including photo coping, faxing and inter-office mail.

Maintained electronic and hard copy filing system.

Generated daily and monthly reports.

Facilitated basic typing and computer operation classes.

Maintained employee’s daily production reports.

Receptionist/answer multi-lines and call forwarding.

Accounts Payable/Receivable

Reconcile payments with documents and monthly expense reports.

Reviewed invoices and check request.

Processed checks through electronic banking system.

Accepted and managed daily payments/receipts.

Maintained stock and inventory.

Vendors file management.

Customer Service

Handled and resolved customer/employee complaints.

Daily journal of complaints and resolutions.

Responded to issues in a timely and effectively manner.

Directed customer calls to necessary departments/management staff.

Corresponded training/employee progress with management personnel.

Warehouse Associate

Forklift Operator.

Pick/Pack orders in production environment.

Quality Control and inspection.

Team Leader and trainer.

General assembly and shipping/receiving

Load/Unload trucks.

Employment History

05/2013-Present- Terminix, Memphis, TN, Sales Inspection Coordinator/Scheduler

02/2013-05/20/13- Office Team (Terminix), Memphis, TN, File Clerk

01/2011-02/2013-Kelly Services (Nike), Memphis TN-Support Associate

05/2010-01/2011-Select Staffing (Technicolor & New Breed), Memphis TN- Warehouse Associate

10/2006-12/2009-City of Atlanta, Atlanta GA-Office Support Asst., Sr

02/2006-10/2006-Staffing Services, Lithonia GA-General Assembler

01/2005-02/2006-United Parcel Services, Memphis TN-Package Handler

01/2004-01/2005-Paramount Staffing, Memphis TN-Warehouse Associate

01/2003-01/2004-PDC, Olive Branch MS-Team Leader/Quality Inspector

01/2002-12/2002-ThriftTown, Memphis TN, Quality Inspector

01/1998-01/2000-Bank of America, College Park GA-Check Processor

07/1996-05/1997-The Sports Shoe, Fayetteville GA-Sales Clerk

10/1995-04/1996-Westwood Dental Office, Memphis TN-Front Desk Assistant

02/1994-10/1995-Wendys, Memphis TN-Cashier/Cook

Education & Training

Strayer University

Bachelors in Business Administration/Management (current).

Griffin Technical College – Griffin GA

Office Administration-80 credit hours (2000-2001)

GPA: 4.0/Dean’s List

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Microsoft Access

QuickBooks

References Available Upon Request/Available for Relocation

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