Manager Assistant
Resume:
Lilit Melikova
Position: Executive Assistant
Contact information: +792********, *****.********@*****.***
Education:
****-**** ****** ***** ********* University (BSTU «Voenmeh») (Bachelor’s Degree)
Faculty – International Industrial Management, Specification – Economy and Management on Mechanical Engineering Enterprises
2006-2008 «Master of Business Administration & Engineering» (MBAЕ)
Institute of International Business and Communication (BSTU «Voenmeh») in association with School of Business (SIB) University Bode (Norway)
2002-2004 "Travel &Tourism" program, school 61, "Travel & Tourism" certificate
2002-2004 "Business English", school 61, "Business English" certificate
Knowledge of languages:
English – fluent
Russian – fluent
Armenian – fluent
German – basic knowledge
Courses:
2005-2006 one-year course of Russian-American program "Intensive English Acquisition Course" (IEAC) Institute of International Business and Communication (BSTU «Voenmeh») in association with Educational Services International (ESI), IEAC
Working Experience:
November 2014- April 2015
Penny Lane Realty Moscow (Biggest real estate company in Russia, open 24/7, Member of American Chamber of Commerce and Industry in Russia)
Executive Assistant to the Owner of the Company, http://www.realtor.ru/en
- Working in condition of multiple orders of director in fast pace deadline driven environment
- Organization of business and leisure trips of the director
- Preparation of analytical, reference and presentation materials
- Working closely with the heads of the internal departments, external companies and new clients
- Handling personal assignments of the director
- Working with incoming/outgoing calls, business correspondence and documentation and having great intuition of level of urgency for last minute e-mails, meetings and greetings
August 2013 August 2014
Restaurant Steak-house Ribay St. Petersburg, http://ginza.ru/spb/restaurant/ribai
Artist
- Participating in regular evening show-programs as a dancer, singer and actress
June 2012 - April 2013
Concord Management and Consulting Holding St. Petersburg (Biggest catering company in Russia, total staff headcount more than 4000 people)
Executive Assistant to the Owner of the Business, http://www.concord-catering.ru/
- Working in condition of multiple orders of director 24/7 in challenging and demanding working environment that required outstanding resourcefulness and responsibility
- Working for a very powerful personality, the founder and the owner of the company in a «Devil wears Prada» environment
- Managing organization of presidential protocol/dignitaries meals and successfully completing them with favorable results despite deadline pressure in «one day is as three» mode
- Planning and coordinating extremely dynamic calendars and schedules of the director in large volumes
- Coordination of internal and external meetings, conferences, interviews and business dinners
- Interacting with appropriate departments to obtain needed director’s assignments and requests are in process and following up to ensure that processes are completed in a timely manner
- Making domestic and international travel arrangements (VIP-level travel support) and coordinating extensive itineraries, including time-management of car drivers, helicopter and private plane pilots, tracking of traffic-jams, monitoring of flights, climate changes, being available via mobile device for needed/emergency communication 24/7, working across international time-zones
- Organization of trips, entertainment of family members
- Preparation of analytical, reference and presentation materials
- Working with incoming/outgoing calls, business correspondence and documentation and having great intuition of level of urgency for last minute e-mails, meetings and greetings
April 2009 - June 2012
OOO “Menahem”
July 2011 - June 2012
Hotel Staybridge Suites St. Petersburg, http://www.sbs-spb.com/
Front Office Manager
- Responsible for Front Office daily operations and supervision of the employees
- Recruitment and training of new employees
- Resolution of conflict situations, which required great intuition, interpersonal skills and dynamic background of independent problem solving
- Management/synchronization of housekeeping, engineering and IT departments
- Sales and promotion of hotel services, signing proposals with long stay guests
- As part of a sales project developed high-profitable pricing policy with my colleges, which is now widely used in Staybridge Suites Hotel
- Handling specific requests and weekly evening events for the guests
December 2010 - July 2011
Assistant Front Office Manager
- Resolution of conflict situations
- Financial servicing to guests (working with cash desk, bank terminal);
- Billing and monitoring of cash flows
- Handling specific requests of the guests
- Check-in, check out, registration of the guests
November 2009 - December 2010
Holiday Inn St. Petersburg Moscow Gates, http://www.hi-spb.com/
Night Hotel Manager
- Responsible for night operations of all hotel departments
- Resolution of conflict situations
- Carrying out night audit procedure as needed
- Handling specific requests of the guests
- Reporting to the Hotel General Manager
April 2009 - November 2009
Night Front Office Clerk
- Check-in, check out, registration of the guests
- Providing guests with full range of hotel services
- Financial servicing to guests (working with cash desk, bank terminal)
- Preparation of daily reports
August 2008 February 2009
Hotel Ibis St. Petersburg Center, http://www.ibis.com/
Front Office Clerk
- Check-in, check out, registration of the guests
- Providing guests with full range of hotel services
- Financial servicing to guests (working with cash desk, bank terminal)
April 2006 October 2007
RosFinConsulting, Official Representative of the Company Larson&Holz IT LTD, http://www.rfc-spb.ru/
Financial Advisor
- Advising on investment, mainly on brokerage
- Contracts for brokerage services, assistance in obtaining documents for opening customer accounts, dealing with bank issues, monitoring customer accounts
- Advising clients on the current market situation, providing of specialists (traders) from analytical department
May 2004 August 2005
St. Petersburg International Business Association for North-Western Russia (SPIBA), http://www.spiba.ru/
Assistant Coordinator for Administration
- Started as my internship program and then was employed for the further cooperation
- Preparation of administrative documents and information materials
- Classification, processing and alignment of administrative documents and information materials SPIBA
- Copying and archiving of internal documents and information materials SPIBA
- Technical assistance to the staff
Recommendations:
Hotel Staybridge Suites St. Petersburg
Eugene Yakovlev (Hotel Manager)
Petro Palace Hotel St. Petersburg
Alexey Sidorov (General Manager of the Petro Palace Hotel, former Front Office Manager of the Holiday Inn Hotel)
Contact this candidate