Sales Customer Service

Zhiguo Zhang

**** **** ***** **. ******, OH ***** 740-***-****(H) 614-***-****(M)

Email: *************@*****.***

Profile:

Result-driven business leader with global operation, sales and marketing experience, and strong engineering background.

PROFESSIONAL EXPERIENCE

Tosoh SMD, Grove City, Ohio Director of Global Sales and Marketing (2014-present)

Develop and implement strategic marketing plans and sales plans

Develop and manage sales/marketing operating budgets.

Achieve satisfactory profit/loss and market share.

Develop and manage product offering, development, and pricing strategy.

Oversee and evaluate market research and adjusts marketing strategy to meet changing market and competitive conditions.

Prepare marketing activity reports and presents to the BOD.

Direct sales forecasting activities and sets performance goals accordingly.

Direct/review staffing, training, and performance evaluations to develop and control sales and marketing programs; to develop sales and marketing team skills and capabilities.

Direct market channel development activities and coordinate sales distribution by establishing sales territories, quotas, and goals.

Lead/Direct marketing, worldwide sales and customer service team to meet or exceed BOD assigned revenue and profit goals. Working with engineering, sales and marketing team to make sure our organization meet customer’s service expectations, including achieving all service metrics and qualify performance goals, such as response time, return good financial impact and potential revenue impact.

Manage long term strategy with key clients, as well as key OEMs, assisting sales representatives with maintaining relationships, negotiating and closing deals; drive single sales objectives.

Manage non-disclosure agreements, consignment agreements with customers, contract with distributors.

Work with purchasing team to develop strategic material suppliers.

Responsible for top line at all the company subsidiaries, including Europe, Japan, Taiwan, Korea, Singapore and China.

Tosoh SMD Shanghai, Shanghai China General Manager (2010 – 2014)

Set up a manufacturing facility in Shanghai, China; obtained business licenses for the new company; met three year business plan approved by the BOD.

Managed suppliers in China including qualification, quality, price, continuous improvement plan and developed long term partnership.

Developed and implemented sales/marketing strategy to significantly grow company business.

Worked with engineers to develop CNC manufacturing process including new product and process development;

Be responsible for business development in China including acquiring a supplier and developing new business outside current company portfolio;

Fostered a “go do it” company culture to motivate all the employees;

Full profit and loss responsibility; annual investment plan for BOD approval;

Directed the organization’s overall supply chain; worked with strategic raw materials suppliers on delivery, pricing, product developments and continuous improvement.

Attracted, developed and retained a team of dedicated staff; Tosoh SMD, Grove City, Ohio Product Manager (2007 – 2010)

Developed and executed global marketing strategies based on market analysis and competitive evaluations;

Analyzed investment returns, managed supply chain and developed strategic marketing plans based on internal and external market conditions;

Be responsible for the sales revenue and full profit and loss responsibility of product lines;

Led cross functional teams to develop new products, reduce costs and drive revenue growth;

Increased product lines profitability through strategic and tactical pricing;

Developed long term product roadmaps, shorter term and long term product line strategies based on company strategic plan, competitive environment and market trend;

Ensured accurate sales forecasting and budgeting for annual and quarterly operating plan.

Facilitated purchasing team on raw material price negotiation, suppliers development and risk reduction. Diamond Innovations, Inc, Worthington, OH Sr. Product Development Engineer (2006 – 2007)

Prepared testing reports and presentations to customers for product qualifications;

Developed new testing methods and equipment on polycrystalline diamond cutters. Cabot Super Metals, Columbus, OH Process Engineer (2002 – 2006)

Designed and built sputtering target non-destructive testing (NDT) and metrology systems

Developed non-destructive test using infrared technology, optical and ultraviolet techniques. Beijing University of Chemical Technology, Beijing, China Design Engineer (1994 –1999)

Designed multiple pilot plant scale processes, implemented computer control and data acquisition systems;

Reformed and optimized the heat exchanging network(HEN) of refinery process; EDUCATION

MBA, The Ohio State University, Columbus, OH

MS, Computer Science and Information System, The Ohio State University, Columbus, OH

MS, Chemical Engineering, The Ohio State University, Columbus, OH

BS, Chemical Engineering, Beijing University of Chemical Technology, Beijing, China PUBLICATIONS & PATENTS

“Effect of grain orientation on tantalum magnetron sputtering yield” JVST, A(24(4), Jul/Aug, 2006, P1107.

“Tantalum angular sputter emission distributions” JOM, Volume 56, No. 11, 2005, P210.

“Measurement and modeling of tantalum sputter emission trajectories”, Copper Resistivity Workshop joint with IITC, June 2005, San Francisco.7

“Effect of grain orientation on tantalum erosion rate during magnetron sputtering”, TMS 2006.

“Thermography test method and apparatus for bonding evaluation in sputtering targets”, US 2005/0147150 A1 LANGUAGE

Fluent in English and Mandarin

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