Medical Records
Resume:
Cicely McRae
Greensboro, NC 27410
******.*****@*****.***
PROFESSIONAL SUMMARY:
DYNAMIC MEDICAL PEER LEADER, who conceptualizes, absorbs and acts on information with ease. Excellent track record in strategic development and implementation with strong problem solving, troubleshooting and interpersonal skills. Seeking to work for a reputable organization that offers challenging opportunities and growth potential – an organization that will best utilize my outstanding professionalism, as well as my exemplary verbal and written skills.
HIGHLIGHTS OF QUALIFICATIONS:
• Adept in encouraging others and developing rapport with patients and medical staff.
• Excellent interpersonal communication and patient relations skills.
• Highly effective working autonomously or as part of a cooperative team.
• Professional in appearance and demeanor; strong work ethic; team-builder; decision-maker.
• Possess solid computer hardware and software skills in Windows, Lotus, Excel, and PowerPoint.
• Goal-oriented; determined; highly reliable and outgoing.
PROFESSIONAL EXPERIENCE:
Graham Personnel Services- Present
Cone Health Medical Group/Heart care/ Northline- Present
Front Desk Register
South Graham Medical Center/Cone Health (Same Duties As West Burlington)
West Burlington Medical Center/ Cone Health Through Graham Personnel Services
02/2015-7/2015
Medical Receptionist
• Medical Records
Requests coming are faxed to provider
Requests going out are placed to Healthport to handle
Put away paper charts
Closing out chart Clinix if deceased or transferred out
Put a “reminder” in Allscripts EHR/chart that patient has transferred out
Scan in medical records request in charts
• Incoming Faxes/ Sort attach to orders/send to providers or CMA
• Checking In/Out Patient
Verify all information, update insurance cards/info/caregiver(spellings)
Print out clinical summaries at exit
Give info about Follow My Health Portal
Post co-pays/ payments on accounts
Balance the batch at the end of the day daily
• Phone Calls
Answer-gets as much detail as possible (call back #crucial) and transfer call or send a
message.
• Scheduling
New patient are 45min slot, mail paper work or inform them about the website and have
them bring the completed paperwork to their appointment.
Follow-ups 15 min(some may require a 30 min slot per Dr.)
Physical and Hospital F/U are 30 min slot (ER records are requested prior to pt appt)
• Refill request
• Epic User
ALPHA MEDICAL CLINIC
2013-2014
Medical Office Assistant-Patient Reception/ Registration
• Scheduling Appointments.
• Checking patients in & Checking patients out.
• Collecting co-pays and deductible.
• Scanning all documents into appropriate patient records.
• Filing, copying and faxing
• Scheduling referrals.
• Verifying patients insurance.
• Answering multiple phone lines
• Posting accounts/ Call Reminders
FRESENIUS MEDICAL CARE, CHARLOTTE, NC
2006-2011
Patient Care Technician/ Phlebotomist
• Performed vascular access evaluation pre-treatment, cannulation and reported unusual findings to
nurse supervisor.
• Evaluated patient prior to termination of venous access – standings and sitting blood pressure.
• Obtained Hemostasis and applied appropriate dressings.
• Evaluated patient for prior to discharge and reported any unusual findings to nurse supervisor.
• Recorded accurate and timely information regarding vital signs and treatment parameters onto Hemodialysis
• Treatment Sheet with initial identification.
• Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes
• Cather cleaning and assessments/ pre and post lab screenings.
• Provided pre and post health assessments with patients with multiple and complex medical needs.
• Trained Patient Care Technicians to perform health assessments and to provide care to dialyzing pt’s
GUILFORD CHILD HEALTH, INC., GREENSBORO, NC 2003-2006
Medical Records Clerk / Nurse Secretary
• Created new patient charts according to established guidelines.
• Completed forms and reports requested from schools. Complete filing of lab reports and other paperwork
• Set up clinic by making daily out-guides and setting up charts in order of visits.
• Maintained a PE Log book for all triaged calls. Placed appropriate number stickers on charts.
• Prepared out-guides for all charts that left medical records area.
• Updated medical records transfer log and transported charts between sites.
• Requested medical records from other Doctor offices and hospitals, as needed.
• Filed medical histories, lab reports, other incoming paperwork, while denoting appropriate chart numbers on items filed.
• Released patient medical information as requested by established authority level and within standard practice/protocols of GCH; made copies of appropriate information as requested.
• Arranged charts in terminal-digit order and filed in permanent medical records file.
• Investigated and found missing charts. Ordered, maintained chart supplies and office materials/supplies.
• Received and distributed incoming and outgoing interoffice mail.
• Assisted with front office duties (scheduling, appointments, patient registration, receptionist, customer contact).
• Pulled charts as requested through correspondence from Community Liaison.
• Placed charts in appropriate Doctor’s box for review.
• Pulled standard charts one week in advance of scheduled appointments and as a result of triage calls.
Experience
GRAHAM & ASSOCIATES, GREENSBORO, NC 2003
Medical Records Clerk (Working at Guilford Child Health and formerly at Urology Center)
• Work in medical records filing charts, scanning charts, updating patient information, sorting mail and lab results.
DR. WAYLAND W. MCKENZIE, GREENSBORO, NC 2000-2003
Receptionist
• Filed charts, performed data entry, scheduled appointments, posted accounts, processed 3rd party insurance as well as Medicaid and Medicare billing. Responsible for CPT and ICD-9 insurance coding.
• Handled multiple phone lines, checked patients in/out, organized meetings and set appointments.
FORMAL EDUCATION:
Thomas Health Care Institute of Georgia, LLC, Moses Cone Health Systems, Greensboro, NC 2007 Graduate
PHLEBOTOMY
Chubb Institute Business School, Jersey City, NJ STUDIED COMPUTER PROGRAMMING 1997-1998
James B. Dudley High School, Greensboro, NC - Honors, Choir 1997 Graduate
PERSONAL & PROFESSIONAL REFERENCES AVAILABLE ON REQ
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