Customer Service Representative
Resume:
Nilsi Rivas
Houston, Texas 77096
**************@*****.***
I am a very dependable trust worthy person, who works well with others, organized, punctual, great communication
Skills, and would be a great asset to your facility.
Relevant Skills
Fluent in Spanish (Read, Write, and Translate)
CPR Certified
Microsoft Office Programs (Word, Excel, PowerPoint)
Excellent work ethic
Multi-Tasking skills
Education
Kaplan College, Medical Assistant Program, Graduation Date: May 2012
Houston CAN! Academy Charter School, High School Diploma: 2010
Relevant Experience
Robindell Private School 06/2013-10/2014
Teacher
Assist children with daily activities
Observe surroundings for safety
Protect children from any possible harm
Help with home work
Observe and document children interest and progression
Follow guidelines for supervision
Planned and developed mental activities and lessons
IRT Houston 11/2011 - 01/2013
Customer Service Representative
Resolve customers complaints via phone
Cancel or upgrade accounts
Handle high call volumes
Transfer calls
Take payment information from customers
Handle insurance claims
McDonalds (Texas Children’s Hospital), Houston, Texas 06/2010 - 07/2011
Cashier
Greeted customers entering the facility
Observe customers and surroundings
Received payment by cash, credit cards, vouchers, and automatic debits.
Package orders
Keep supplies established and stocked
Help with basic food preparation
Volunteer
Volunteer at Golf Coast Cardiology in Port Arthur, Texas
General Office Duties
Measure Vital Signs (Blood Pressure, Pulse, Weight)
Schedule Appointments
Assist Doctor with Patients
Perform EKG’s
Telephone Technique
Medical Record Charting
Obtain & Record Patient History
Organize & File Patient Records
Prepare/Maintain Exam Areas
References Available Upon Request.
Contact this candidate