Customer Service Medical
Resume:
Lorraine L. Andrews
Pottstown, PA 19464
Phone: 484-***-****
Email: ******@*****.***
OBJECTIVE: To obtain a position within a health care facility where I can use the skills I have learned in the Medical Billing and Coding Program, as well as using the skills that I have developed in my previous employment.
SUMMARY QUALIFICATIONS:
ICD-9 and CPT coding; HCPCS coding
Preparation of CMS 1500 forms; Records management
Medical terminology; Medical Law and Ethics
MS Office applications; Word, Excel, PowerPoint; Medisoft, Clinic Tools, EZ Claim Advance, Oracle, SharePoint, Advantage Telemessaging.
EDUCATION:
Prism Career Institute, Philadelphia, PA Graduated: 06/2011
Medical Billing and Coding Program
Pottstown Senior High School, Pottstown, PA Graduated: 06/1990
Diploma
EXTERNSHIP:
MedNet Health Care Systems 05/2011
Medical Receptionist
Creation of new intake files
Answering of multi-line phone system
Scheduling of appointments
Verification of insurance eligibility
Batching of Therapist process notes
Ambulatory Health Services, Philadelphia, PA 05/2011
Medical Billing and Coding Specialist
Insurance verifications, verification of CMS-1500 forms, company mailings.
Claim Adjustments, ICD-9 and CPT-4 coding, electronic Billing.
EMPLOYMENT EXPERIENCE:
Visiting Nurse Assoc. of Pottstown 03/2013 – 03/2015
Client Service Representative – Hospice
Process payer changes of hospice patients including notification to pharmacy and durable medical equipment companies.
Process hospice evaluations, certifications of illness, plan of cares, and IDT updates.
Maintain census book.
Monitor need of certification.
Assist with updating bereavement lists.
Coordinate hospice payers with Billing Department. Activates clients with Medicare online and verifies Medicare hospice as primary coverage. Enters level of care services to create AR.
Schedule all appointments for Nurses, Home Health Aides, Social Workers, Chaplain.
Batches for Nurses, Home Health Aides, Social Workers, & Chaplain.
Fix any problems in Batches so can pass through to Payroll.
All paperwork for new clients.
Answer phones to help clients, Nurses, Home Health Aids with any problems or concerns, and relays messages.
Scanning all paperwork & put into SharePoint at correct locations.
Provides Receptionist/clerical backup for other departments when needed.
Emails – incoming and outgoing.
Types correspondence and duplicates material.
Stocks Hospice files with all required forms, folders, and chart sets.
Orders and maintains supplies for Hospice.
Keeps department statistics.
Maintains and types IDT notes and weekly creates on-call schedules for all companies.
MedNet Health Care Systems 05/2011 - 08/2012
Medical Assistant Office Manager/Medical Biller
Supervise five staff workers
Process medical billing claims, electronic and paper
Coding for billing claims
Review and resubmit rejection claims
Calculate payroll hours for Therapists and Staff workers
Weekly Schedules for all staff workers
Help in the Medical Assistant room when needed
Handle any problems or concerns patients are having
Order supplies for office
Welcoming and Greeting patients
Creation of new intake files
Answering of multi-line phone system
Scheduling of appointments
Verification of insurance eligibility
Batching of Therapist process notes
Northeast Management Network, Philadelphia, PA 2010-2011
Customer Service Representative
Managed multi-line phone system and directed calls to appropriate person.
Scheduled appointments for doctor visits.
Entered patient’s information into computer system.
Volpe Express, Phoenixville, PA 2007-2008
Billing Clerk
Typed invoices from bills for drivers to move freight.
Keyed invoice numbers into system for driver’s route for next day.
Checked manifest forms for pick-up and delivery receipts.
Ran reports at close of business day.
Filed, copied, operated fax machine, scan documents into systems and mailings.
The Mercury, Pottstown, PA 2005-2007
Customer Representative/Circulation
Calculated figures and printing press run for next day.
Helped customers with problems, payments, vacation stops, and make reminder calls to customers for payments due.
Entered complaints or comments into computer from customers to carriers.
Maintained one-on-one contact with carriers.
Helped in other departments when needed (Business Office).
Account Receivable – post checks in for Advertising Department
Account Payable – typed up invoices for each department at the Mercury
Ordered supplies for each department.
Calculated weekly express reports for employees.
Handled credit card machine, mailings, faxing, copier, labels, and printer.
Flossie Mae Ice Cream Parlor, Pottstown, PA 2001-2005
Store Manager
Interviewed, hired, and scheduled hours for all employees.
Cashiered and ensured all customer’s needs.
Calculated store sales daily and weekly and recorded inventory daily.
Organized parties for customers and promotional products.
Provided friendly and accurate customer service to customer, employees and management.
Responsible for opening and closing store.
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