Customer Service Assistant

SANTERR HARRIS

*** **** ***** ****** *** York, NY 10029 *************@*****.*** 646-***-****

SUMMARY OF SKILLS & QUALIFICATIONS:

Excellent administrative and customer service professional with over 5 years’ experience in Education and Healthcare field. Excellent communication and outreach skills. Reliable and dependable team player with the ability to work under minimum supervision. Proficient with Microsoft Excel and Word and PowerPoint and Access; Type 45 wpm.

PROFESSIONAL EXPERIENCE:

Mount Sinai Adolescent Center Community Mapper/Outreach Intern 07/2015 – 08/2015

Distributed condoms and pamphlets with information that contained information about both female and male forms of birth control and provided tips on safe sex practices. Maintained and updated MapApp database with information about the existence and services of local business, health clinics and community-based-organizations.

Utilized smart phones with a web-enabled application called MapApp. Conducted surveys to collect data from community residences to ascertain their perceptions on gentrification, local resources, and societal issues, such homelessness. Organized data into an Excel spreadsheet.

The Stanley Isaacs Neighborhood Center Clerical Assistant Intern 04/2015 - 06/2015

Metropolitan Hospital Administrative Assistant/Summer Youth 07/2014 – 08/2014

El Barrin Museum Receptionist Intern 04/2014 – 06/2014

The Hebrew Home At Riverdale Clerical Assistant Volunteer 10/2010 – 12/2013

Legget Day Care Summer Youth Receptionist 07/2006 – 08/2006

Answered multi-line telephone system to, direct calls, take messages and transferred calls. Provided general information and processed queries and requests from the personnel. Welcomed and greeted all guests and staff as they entered the office, ensuring knowledge of personnel whereabouts and while maintaining an exact and completed sign-out/sign-in procedure for on-site staff, visiting staff, and guests.

Updated electronic records, entered all procedures, immunizations required and administered, new diagnosis, treatment plans. Scanned documents for electronic archiving and submitted weekly reports utilizing Microsoft Excel.

Prepared and mailed public relations marketing packets promoting services for Hebrew Home nursing home to hospitals throughout NYC. Supported the Development Department with mailing information requesting financial support for fundraising projects. Managed inventory of office supplies; recorded and tracked postage meter readings on a daily basis.

Mount Sinai Hospital Mailroom (Summer Youth) 07/2008 – 08-2008

Sorted and stamped mail. Scanned packages upon receiving appropriate signatures. Delivered mail and packages to various departments throughout Mount Sinai Hospital. Picked up outgoing mail from various departments throughout the Baruch College campus. Stamped dates and times of receipt of incoming mail.

Wonderful Quality Time Day Care Teacher Assistant 11/2012 - 09/2013

Supervised and cared for children between 3- months – 6 years old. Dressed children and change diapers. Observed and monitored children's play activities. Assist teachers with planning and maintaining a safe, clean, learning environment.

Sanitized toys and play equipment. Assisted in preparing food and serving meals and refreshments to children. Instructed children in health and personal habits, such as eating, resting, and toilet habits. Read to children and teach them simple painting, drawing, handicrafts, and songs.

Organized and participate in recreational activities and outings, such as games and field trips. Planned and participated in field trips to the museum, amusement parks, and the pool. Encouraged understanding of cultural differences and supportive self- esteem. Enforce rules and regulations of camp to encourage discipline to ensure a safe learning and play environment for campers. Reported behavioral concerns supervisors, parents and guardians.

EDUCATION & CERTIFICATIONS:

STRIVE International, Inc. 08/2015

ANDO International Inc. – Medical Information Technician 08/2015

-Introduction to Medical Terminology -Introduction to Medical Software

-Introduction to Medical Office Procedures -Introduction to Medical Insurance

-AED & Blood Bourne Pathogens -CPR & First Aid

-Microsoft Word

-Microsoft Excel

Long Island Business Institute -Associate’s Degree Major: Office Technology 07/2015

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