Insurance Adjuster
Resume:
ANGELA HARRISON
Phone: 713-***-****/713-***-****
Email: *************@*****.***
CAREER OBJECTIVE
Self-motivated Insurance Claims Adjuster with relevant years of experience and related proficiencies within the insurance industry. Detail-oriented individual with extensive experience in reading and applying insurance policies, primarily auto claims and homeowner claims. Organized and hard-working individual with the ability to manage multiple tasks while solving complex problems in a timely manner. Driven partner eager for professional growth, increased responsibility, and the opportunity to apply extensive and diverse experience in a challenging environment.
SKILLS SUMMARY
ALL LINES ADJUSTER LICENSE (TX 1492208) Administrative Support Invoice Processing
Internet Based Claims Systems Detailed Oriented Microsoft Office Suite
Commitment to Quality & Service Multiline Phone System Typing 55 wpm
CCC Auto Source Mitchell System
PROFESSIONAL EXPERIENCE
1/13-10/2015 Randstad: AIG/American General Insurance, Houston, Texas
Contract Assignment: Claims Assistant/Approver
In charge of identifying and accessing claim requests via AWD (on-line) and paper/facsimile.
Investigate and evaluate life insurance policies verifying coverages active at the time of death.
Ensure front-end quality and timely processing/claims setup, with emphasis on minimizing delays.
Maintain the minimum service standards established for the job in terms of quality and productivity while consistently striving to exceed goals.
Research, resolve and respond to simple/complex claims requests.
Complete applicable manual adjustments/calculations, journalized and manual checks/wire requests as needed.
8/12-12/12 Aon Hewitt, Houston, Texas
Benefits Representative
Received in-coming calls from a variety of company employees enrolling into their yearly company health benefits.
Explained any changes of employer’s benefits and how it will affect benefit plans for the coming year.
Confirmed enrollment of benefits, changes to benefits and any adding or dropping dependents from coverage.
3/07-6/11 Nationwide Insurance Company, Houston, Texas
Property & Casualty Claims Adjuster Total Loss
Conducted investigations to determine facts and assess coverage and liability.
Interfaced with attorneys, medical professionals and claims professionals.
Conducted field investigations to ensure accuracy of statements.
Researched, evaluated and negotiated bodily injury claims.
Reviewed and evaluated reports for moderate to severe damage to vehicles.
Applied best claims practices to conclude assigned cases.
Recommended the use of direct repair vs. preferred shops.
Established and authorized adequate reserves and claims payments.
Submitted administrative weekly reports.
Performed assertive claims handling resulted in significant reduction of costs.
Worked with the Special Investigations Unit to counter insurance fraud Planned and executed all time schedules necessary to promptly and effectively conclude all assigned cases.
1/06-3/07 Nationwide Insurance Company, Houston, Texas
Total Loss Claims Processor
Contacted customers explained total loss procedures as well as made arrangements to have vehicles moved to the Vehicle Evaluation Center.
Contacted lienholders and vehicle owners for vehicle titles.
Processed vehicle titles, lien releases and Power of Attorney documents finalizing the claims procedures to prepare vehicle to be sold.
Submitted monthly reports of claims handled by the Vehicle Evaluation Center
Finalized claim updating salvage reports of income for the company of the vehicles sold.
EDUCATION
2012 San Jacinto Community College, Houston, Texas
Payroll Specialist Coursework Completed
1993 M. B. Smiley High School, Houston, Texas
High School Diploma
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