Field Service Manager

CODY GOSSETT

Houston, Texas H.832-***-**** C.713-***-**** Email: *********@*******.***

LinkedIn: https://www.linkedin.com/pub/cody-gossett/0/434/8b8

GLOBAL FIELD SERVICE OPERATIONS MANAGEMENT OILFIELD SERVICES INDUSTRIES

Field Resource Management - Client Relations - 24/7 Service Operations – Global Field Maintenance Operations - Technical Support - System Installation - System Integration - System Streamlining - Internal Call Center Management - Quality Control and Assurance - Budget Planning - P&L - Technology Evaluations - Customer Service - Staff Management - Project Management

Business-driven Field Service Operations Executive with a BS in Electronics Engineering Technology, delivering outstanding returns leading, managing, and directing field service operations to higher levels of performance contributing to bottom line profits and organizational excellence. Recognized as a driver of change, utilizing advanced analytical and problem solving to efficiently provide solutions to complex technical challenges with lead to the optimization of improved performance and significant cost savings for the company and its clients. Proactive Leadership across global field service practices and guiding principles, executing strategy and implementing continuous improvements methodology, reducing costs and eliminating waste. A take-charge professional who builds high performing teams and drives results through productivity and collaboration.

“I highly recommend Cody to lead any Service Department. He has extensive and diverse technical experience and utilizes his excellent leadership skills to drive success for his department and for the company.”

SUCCESSES ACCOMPLISHMENTS

Directed all field maintenance and installation operations for North America with 9 employees. Managed an annual budget of $1 Million with full P&L responsibility. Directed all field maintenance and installation operations for North America with 12 employees with responsibility for both electrical and mechanical field repairs and installation. Managed an annual budget of $3 Million with full P&L responsibility.

Opened new field support repair office in India managing all repair centers in Russia, India, China, Canada, and US with 10 repair employees, $1 Million in billable repair costs, and $100K annual profit.

Managed 210 global client equipment installations and startups contracts, for systems ranging from $2 Million to $60 Million. Administered $14 Million warranty repair account and warranty service costs for 210 clients through warranty periods for all field acquisition systems and equipment.

Participated in implementation and management of $100K CRM and Call Center Project, known as Service Management-Plus, for all 5 world-wide Repair Centers and Customer Satisfaction offices and 3 Inter-Company divisional offices from Single Source systems, Inc.

Held full P&L accountability for all manufacturing operations of Robo Claw product as well as manufacturing for all RAID and backup systems assembling and installation of all hardware for IT clients. Led operations of 24/7 World Wide Technical support group for the IT centers under contract with Unique Digital.

Served as Facility Manager for 19,700 sq/ft manufacturing and operations facility. Managed all vendor contracts and manufacturing schedule for $500K budget on $1 M sales with 25 employees. Led new design and engineering for Robo Claw product.

PROFESSIONAL EXPERIENCE

BMT SCIENTIFIC MARINE SERVICES Houston, TX 2012-2014

*** BMT Scientific Marine Services provides integrity and structural monitoring systems on a wide range of floating offshore oil facilities (e.g. floating production storage and offloading vessels, semi-submersibles, tension leg platforms, jack-ups, spars), subsea risers (SCRs and free-standing risers), tankers, patrol boats and high-speed craft.

Field Service Manager

Responsible for hiring and training new field service personnel. This field maintenance and installation group had responsibility for both electrical and mechanical field repairs and installation. Helped installed 5 new systems in the Gulf of Mexico. Managed in-house assemble for repairs and new systems. Administered proposal and quotes for repairs and maintenances services.

SCHILLING ROBOTICS Houston, TX 2009-2012

*** Schilling Robotics is a supplier of advanced robotic intervention equipment, robotic manipulators, control systems and ROV’s primarily for the subsea oil and gas industry with annual sales of $75 Million.

Field Service Manager

CODY GOSSETT

Houston, Texas H.832-***-**** C.713-***-**** Email: *********@*******.***

LinkedIn: https://www.linkedin.com/pub/cody-gossett/0/434/8b8

SCHILLING ROBOTICS Houston, TX Cont.

Responsible for hiring and training new field service personnel. Helped open new field support and repair office in Brazil. Established a new online and classroom training for training and certification program for all Field Service Personnel. Started new training program for Schilling new HD class ROV for all Field Service personnel.

ION Geophysical Houston, TX 2005-2009

*** Technology-focused seismic solutions company that provides advanced acquisition equipment, software, and planning and seismic processing services to the global oil & gas industry; annual sales of $200 Million.

Global Field Operations Manager

Led field maintenance operations and all office support of 7/24 World Wide Technical support group and Call Center help group with 51 employees in 5 countries, including Russia, India, China, Canada and US. Administered and maximized budget of $3.9 Million; created annual budgets and managed P&L for all offices.

Recruited, hired, and managed field and office personnel covering all global locations. Established guidelines and expectations to ensure service quality and individual and team performance metrics to support annual goal attainments. Facilitated cross-functional team cooperation and partnership.

Directed technical and field support to engineering and all marketing and engineering core teams. Provided support on new product requirements for core teams in product lifecycle. Managed infield testing and support for new emerging products with engineering.

Unique Digital, Inc. Houston, TX 1999-2005

*** Privately held company providing customers with the tools and knowledge to ensure that their data is secure, protected and recoverable; also manufactured a robotic arm game for the global entertainment and game industry; annual sales of $40 Million.

Operations Manager / Facility Manager

Directed move of manufacturing plant from Dallas to Houston and relocated corporate headquarters to new facility; restarted product line and sourced new vendors in Houston. Moved 4,000 Clustered Node Computer Center, with only 4-week downtime, from Ponca City, OK and Midland, TX to Houston, TX for one of UDI’s largest clients.

Managed 50 global client equipment installations and startups contracts for EMC and LSI RAID Systems ranging from 1 to 10 Terabytes. Sold and managed startups of equipment hardware and software installations for Backup Solutions and tape Libraries at Galveston County and Moody Gardens

CGG Veritas (Formerly Veritas Geophysical Services) Houston, TX 1990-1999

*** World’s leading international geophysical company.

Marine Field Service Manager

Led operations of 7/24 World Wide Marine Technical support group in Houston, UK, and Singapore with 34 field employees and 9 in-house employees. Directed all Houston office support duties and marine field maintenance operations for marine vessels with a $2.1M budget in all regions.

Recruited, hired, and managed marine field maintenance and office support personnel. Developed yearly budgets and managed P/L for all field service departments in all offices.

Spearheaded savings of $500K in 1st year of use by managing special $100K engineering project to interface new tape drive to Veritasdgc marine recording system. Reduced marine vessel downtime from 22% to less than 1% and achieved overall cost savings of $850K per month for all 12 vessels by implementing on-board service techs.

Career Note: Additional professional background includes Field Service Representative at Digicourse Inc. and Area Engineer, District Manager, and General Engineer at Seismograph Service Corporation

EDUCATION CERTIFICATIONS

Bachelor of Science in Electronics Engineering Technology, DeVry Institute of Technology, Dallas, TX

Certified Associate Engineering Technician, National Society of Professional Engineers

Associate Engineering Technologist, National Institute for Certification in Engineering Technologies

LinkedIn: https://www.linkedin.com/pub/cody-gossett/0/434/8b8

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