Customer Service Administrative Assistant

Mimi Bailey

***** ******* **** • Amherst, OH ****1 • 440-***-**** • email: **********@****.***

Experience: March, 2015 - Present Cleveland Mack Cleveland, OH

Inventory Specialist

Inventory control – daily / Order placement / tracking through Karmak / Compass

Receiving orders / Invoice approval

Administrative responsibilities / Human Resources

February 2001 – February 2015 Ohio Technical College Cleveland, OH

Director of Career Services (03/14 – 02/15)

Recruit employers for graduates / Track employers via SalesForce Database

8 % increase in full time placement and 15% increase in part time job placement

High energy position, fast paced, maintain focus, results and performance based

Plan / Execute Career Fair (twice per year)

Customer service

Statistical reports through Excel application

Verification letters / Alumni Events

Student Services / Ombudsman (04/02 – 03/14)

Graduation / Student visitation Coordinator

Create brochures through Publisher

Registrar / Appeals Board Chairman

Student activities / student council chairman.

Written and verbal communications with all “future” and “current” students through Word application

Counseling students / tracking current students for satisfactory progress

Assistant Director of Admissions (02/01 – 04/02)

Manage Admissions Representatives

Created registration process still utilized by the college

Written and verbal communication with all future students

Reports and budgets utilizing Excel spreadsheets and Powerpoint

January 1999 -January 2001 Artisan Industries Cleveland, OH

Office Manager

Accounting, A/R, A/P, through Peachtree and Quickbooks application, payroll and attendance

Coordinate / dispatch trucks / drivers

Purchasing steel, webbing, miscellaneous shop parts and office supplies

Customer service, shipping and receiving

June 1995 – November 1999 Brandon’s Buddies Westerville, OH

Owner / In Home Daycare (8 children)

June 1993 – June 1995 Trane National Accounts Columbus, OH

Receptionist / Administrative Assistant to V.P. of Sales

Bank reconciliations

Accounts payable / receivable

Answer 20 line switchboard / screen calls

All verbal / written correspondence for V.P.

Travel arrangements / itineraries

Event planning / personal errands / office activities

Education: 1977 - 1980 DeKalb Community College Atlanta, GA

Associates Degree in Business

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