Customer Service Manager
Resume:
Jesse A. Colmenero
El Paso, Tx *9935
c. 915-***-**** e. **************@*****.***
Objective
Loan Office Manager with exceptional customer service that seeks to utilize, lead and maximize the performance/revenue of a reputable personal loan business.
Experience
Jan. 1998 - Present Branch Manager
Citifinancial
Position Responsibilities:
Manage a centralized location in full compliance with company plan
Complete accurate and timely company compliance assessments
Assess early and late stage servicing issue and drive solutions
Review, recommend and ensured proper resolution of difficult collection accounts to minimize losses.
Team involvement, coaching, delegation and personal involvement
Track results daily
Data analysis pertaining to; net credit loss, yields, expenses and liquidations
Employee Development
Production and compliance
Training and Maintenance
Manage Human Resource issues
Maintain a positive, healthy work environment
Employee merit and performance reviews
Achievements
Delinquency Control
oPOT. 30’s – averaged at 0.45%
oPOT 60’s – averaged at 0.25%
oPOT 90’s – averaged at 0.18%
oCurrent Month Late (CML) – averaged 2.85%
Started with 1100 accounts and grew to 3000 accounts (Statewide)
oAs a result went from 5 to 8 employees to maintain growth
Took the Center from a small $10 million portfolio to a mega center of $100 million
Center ranking #1 in 2014
Personal
Loyal, dedicated, committed, persistent,
Integrity
Effective Communication and interpersonal skills
Bilingual
Productive, proactive, protagonist
Proficient in meeting deadlines
Very Organized
Effective under pressure and ability to multitask
Focused
Strong customer service
Skills
Windows 7, Adobe Acrobat, Outlook, Maestro, Word
Licensure
oSafe Act
oN.M.L.S.
Money laundering, Fraud and Forgery, Credit Processing, Repossession Training
Education
El Paso Community College – 1 year
El Paso High School
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