Medical Office Front Desk Scheduler Customer Service Microsoft Office

Kimberly Cooper

*** ****** ******* **., ******* Salem, N.C. 27107

Phone: 336-***-**** *******@*******.***

Experienced office professional with over 7 years of medical office related experience in a variety of health care settings, seeking a rewarding position in an organization with honorable values, where I can affect a positive change in the lives of others. Professional who excels when working on a team and has the ability to work independently. Demonstrates strong organizational skills, excellent communication skills and superior customer service skills. Looking for a change that better suits my friendly personality and care for the quality of service customers receive. Since being laid off last year I have spent my time volunteering and doing my husbands books and updating his employees files.

Professional Experience

High Point Regional Health System 2009-June 2014

Admissions Assistant

Answer multiple telephone lines, schedule appointment, coordinate appointments with other areas in the hospital, take messages, route calls to appropriate area, provide information to callers. Prior to patient arrival obtain insurance authorization. Greeted patient upon arrival, registered in system, helped with required paperwork and screening sheets for test. Collect copays, print receipts and provided work/school notes. Provide staff with next day schedule and kept a daily, weekly and monthly utilization chart tracking number of procedures. Maintained all patient paperwork- physician orders, laboratory analysis and insurance information.

*Scheduled appointments, verified all information

*Greeted & Registered patients and maintained all patient records

*Answered multiple telephone lines and routed calls to appropriate area

Novant Health Systems May 2007-July 2009

Associates of Davie at Hillsdale and Mocksville

Patient Services Coordinator II

Answered telephone, scheduled appointments, took notes for doctor and nurses and made referral appointments. Prior to visit by patient, confirmed appointments and verified insurance. After visit with physician made follow up appointments, collected copays and filed everything in patients chart. Collected approximately 30 co pays daily, prepared bank deposit and took deposit to bank. Scheduled staff meetings, lunches and appointments for pharmaceutical representatives.

*Scheduled appointments, verified insurance

*Greeted patients upon arrival and registered them in computer

*Collected copays and made bank deposits daily

Advance Flower and Gift Basket 1999-2006

Customer Service Associate

*Provided customer service assisting customers in store and on the telephone

*Answered telephone, processed orders and billed customer accounts

*Organized and delivered flower arrangements

*Made gift baskets, balloon arrangements and arrangements

Individually You 1986-1992

Cosmetologist

*Provided hairstyling, esthetician services to clients

*Answered telephones and scheduled appointments

*Balanced customer accounts and received customer accounts

Special Skills

Computer Skills

Microsoft Office, Pathways Healthcare Scheduling, Citrix, Epic(scheduling only)

Special Certificates

Certified in Healthcare Workers CPR

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