Customer Service Manager

Charles Hsu

E: ***********@*****.***

C: 832-***-****

A hard working, motivated individual majored in Management Information Systems with excellent communication, team player, creative, and problem solving skills. Very eager to learn, works well under pressure, and has proficient technical skills in various Management Information Systems areas.

Education

2006-2011 University of Houston, C.T. Bauer College of Business, Houston, Texas

Bachelor of Business Administration in Management Information Systems, May 2011

-Certificate of Entrepreneurship

Skills Microsoft Office ( Word, Excel, Access, PowerPoint) (55 words per minute)

Work Experience

CSI Software-Software Consultant 03/14-Present

Train clients the correct the usage of the software and maximize utilization of the product

Travel to client site and assist with integration process

Communicate with implementation team to ensure data integrity on the user interface and inside their database

Consult with client on how best to use software to the maximum efficiency for their specific practices

Install hardware on site including receipt printers, Logitech Cameras, IDTECH card swipers, and Point-of-sales cash drawers

Help with their IT support team to make sure they are able to reach our Microsoft Azure servers

Discuss with client on which parts of the software are useful to them and recommend other peripheral products

CSI Software-Technical Support Specialist 04/12-03/14

Technical Support Specialist

• Taught clients how to maximize usage of the fitness application by showing what products they can create to sell to their customer and how to charge them accordingly

• Helped with the installation of the software through CSI ftp and wiki sites by making sure the client’s PC has update .net Framework, hard disk space, compatible operating system and correct .msi

• Maintained correct data for client’s configuration file so that the software gains access to the Apphost and Appbus server

• Obtained remote desktop protocol information, and VPN information

• Provided support through GotoAssist,Teamviewer, Gotomeeting, Cisco VPN client, logmein.com

• Restarted Microsoft services and application to ensure SQL server agents were operational

• Introduced client’s to company’s Cloud version of the software as an option along with CSI hosted server.

• Secured database information from SQL tables

• Helped maintained server health and maintenance

• Regulated customer issues through sales force and sharepoint site

• Trained new employees on customer service and basic technical troubleshooting

Charolls Café Services-Part Owner 03/10-12/10

Part Owner

• Accounted for and maintained day to day inventory for business.

• Reconciled daily finances to balance the general ledger

• Maintained daily operations such as food preparation, health code standards in how to serve food, and maintain a sanitary workstation

• Inspected product quality and ensured the health and safety of customers

• Conducted customer satisfaction through product demonstration

• Maintained payroll systems for 3 employees through the use of Quicken small business

• Generated revenue upwards of 50,000 after paying for overhead costs

New Point Corporation-Manager’s Assistant 12/07-12/12

Manager’s Assistant

• Provided administrative support for the manager, involving selling to customers and the newly hired employees

• Tracked and maintained day to day inventory for company.

Accomplishments

oFinanced about 75% of educational expenses through continuous employment and scholarships

oContributed to the improvement of client’s website within 10% of the projected budget; feedback survey showed significant improvement in efficiency and accessibility.

oTook the initiative and lead group member by setting effective work process and clear objectives.

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