Continuous Improvement Management

Objective: Continuous Improvement Leader or Technical Manager

Personal Attributes:

** ***** ** ************* **********; direct and indirect leadership.

High aptitude; able to learn databases and methodologies quickly.

Superb troubleshooting skills.

Solution oriented. Customer focused. Quality driven.

Great analytical ability, optimal for on-the-fly problem solving.

Proficient in MS Office, e.g. Word, Excel, Visio, etc.

Strong Process Risk Management.

Chronological Employment History:

Det-Tronics/UTC Bloomington, MN May 2007-July 2015

Detector Electronics Corporation, a subsidiary of United Technologies’ BIS division, designs, manufacturers, and distributes fame and gas detection systems for the preservation of life and capital equipment.

ACE Coordinator (April 2014 – July 2015) PROMOTION

Achieving Competitive Excellence is UTC’s strategy to improve quality and productivity through continuous improvement via ACE Tools which focus on Process Improvement & Waste Elimination, Problem Solving, and Decision Making via Lean Principles for Business Processes and Manufacturing (e.g. Production Line). Comparable to Lean Six Sigma.

Managed the evolution and revolution of site Continuous Improvement Program; developed, implemented and reported on site progression level, administered periodic self-assessments, and trained/coached Event Leads and Tool Champions.

Provided progress updates and counsel to Senior Management.

All departments were organized into six “ACE Cells” based on functionality and value streams. Continuous Improvement activities were then distributed via ACE Cells.

ACE Pilot (April 2011 – April 2014) LATERAL MOVE

Provided direct support to ACE Coordinator as required.

Facilitated multi-departmental continuous improvement efforts.

Led cross-functional teams in cost reduction projects.

Coached or led 6S, FMEA, PFEP, VSM and Kaizens events.

Technical Services Support Engineer (May 2007 – April 2011)

Provided technical expertise and inside sales for domestic and international sales reps, distributors and end users.

Assisted customers with application issues and trouble shooting.

Issued, tracked, and reviewed warranty repair for trending.

Participated in departmental continuous improvement projects.

POPP.com Golden Valley, MN June 2005-May 2007

POPP.com is a telecommunications company.

Provided Call Center and Voicemail Conversion assistance.

PPT Vision Inc. Eden Prairie, MN March 1999-April 2005

PPT Vision, Inc. (now Datalogic) is a designer, manufacturer and distributor of Machine Vision Systems for in-line quality inspection.

Technical Services Coordinator (2001 – 2005) PROMOTION

Managed Technical Services department with indirect reports.

Wrote procedures and policies for department.

Provided technical services support via email and telephone.

Provided management with weekly, monthly and quarterly status, assessment reports and failure analysis using field data.

Issued RMA’s and maintained service database.

Delegated repairs of warranty and non-warranty returns.

ISO Quality Auditor, internal.

Created Field Alert Bulletin for reporting newly discovered problems with released product.

Manufacturing Technician (1999 – 2001)

Post-assembly verification; workmanship and continuity testing.

Firmware and software installation.

Functionality testing; fit, form, and electrical functionality.

Nortel Networks Eau Claire, WI June 1997-March 1999

Nortel Networks is a manufacturer, distributor, and installer of Telephone Switching equipment.

Network Technician II. DMS-10 Switch. Equipment installation and software upgrades.

U.S. Marines Camp Lejeune, NC June 1992-June 1997

Field Radio Operator Section Chief- Artillery

PROMOTED to Corporal, Non-Commissioned Officer.

Managed 15 man communications section; direct management.

(FAP) Supervised 7-person hospitality team; direct supervision.

Meritorious Mast, Certificates of Good Conduct and Commendation.

Performed efficiently under pressure within allotted timeframe.

Security clearance: Secret; handled “Crypto” devices.

Maintained inventory of radio equipment and hazardous material.

Education & Developmental Courses:

Six Sigma Green Belt Certification (scheduled January 2016)

Leadership training; Influencing & Communication (2015)

ACE Practitioner training (2011 – 2015), 63% completion

ACE Associate Certification (2007 – 2011)

Quarterly EH&S and Ethics Training (2007 – 2015)

Course 102: Eagle Quantum Premier System Training (2008)

Course 101: Introduction to Flame and Gas Detection (2007)

Customer Services Seminar (2003)

ISO Auditor Certification Course (2001)

NCO Leadership training and courses (1996)

DeVry; Bachelors of Science E.E.T. (July 1988-June 1991)

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