Human Resources Generalist/Manager

S. William Eldridge, MM/HRM

Mobile: 206-***-**** 1147 East Fairplay Blvd. Email: ****************@*******.***

Fair Play, S.C. 29643

Objective

I am seeking your Human Resources Generalist position. The position to which I apply should offer challenges ahead and allow for self-motivated advanced training so that I may gain a deeper knowledge of the company’s processes and procedures and so that I may serve at the highest level possible; exceeding the expectations of the company and all its customers. Allowing me this opportunity will place me in a position to proudly take part in the team’s efforts of satisfying all shareholders and stakeholders within this business and beyond its doors.

Education

Mar 2012

Master of Management, HR Management., GPA: 3.76

University of Phoenix, Online

Dec 2009

B.A. in Political Science,

GPA: 3.03

Georgia College & State University, Milledgeville, GA

Jun 2006

A.A.S. in Criminal Justice,

GPA: 4.0

Community College of the Air Force, Montgomery, AL

Presently attending

SHRM-CP Exam Prep Course

Greenville County Technical College

Skills and Qualifications

Areas of Expertise –

Benefits Federal and state labor laws, such as NLRA, FLSA, FMLA, ADA, and Title VII In/out of house investigations Employee Relations EEO reporting Database Management Building metrics to better understand and forecast business Policy writing and implementation Recruiting Onboarding Process-improvements Project Management

Skilled in Software Programs –

Microsoft Word Excel PowerPoint Access Visio SharePoint Project SQL Adobe SAP HeadTrax Oracle PeopleSoft Skill Soft QuickTime STARS LAWSON

Work Experience

Sep 2014 – Jun 2015, Lakeview Center, Tacoma, WA

Employee Relations Specialist/HR Generalist, Washington and Alaska sites

Monitored EEO, ADA, and AA Programs to ensure the company followed current policies, providing managers with continued education regarding the current policies and guidelines

Point of Contact for Union related issues involving employee disciplinary matters

Developed, revised, and owned a significant role in implementing company policies for the business

Evaluated current processes for the purpose of improvement/streamlining

Assisted management and supervisors in managing employee performance; including but not limited to, advising and providing guidance regarding employee job performance and behavioral issues, and recommending appropriate courses of action in resolving such issues after various possibilities have been considered

Connected with candidates to schedule interviews

Reviewed submitted AB1 documents to ensure qualifications are met, as per the “Ability One” Program

Facilitated all New Hire Orientations and many monthly meetings, addressing all HR related inquiries

Identified present or forthcoming opportunities with the business management team

Built and maintained effective relationships with management/supervisory staff

Worked with managers and supervisors to appropriately document employee performance and/or disciplinary issues, ensuring documentation is in compliance with departmental and legal standards

Provided routine and on-going leadership and staff training with respect to various aspects of Employee Relations

Conducted appropriate and timely investigations

Appropriately responded to staff inquiries with respect to general HR matters, and referred employees to appropriate HR staff in main Corporate Office, as necessary

Aug 2014 – Sep 2014, Sunrise Services, Inc., Seattle, WA

Employment Specialist –

Helped adults with disabilities obtain and keep jobs through job coaching and counseling, placement, and networking

Marketed clients to potential employers by building relationships in the community in hopes to have them become employed by allocating positions that fit the clients’ job skills and abilities

Wrote detailed reports on progress made by clients and communicated the progress in team meetings

Continuously worked with programs, such as DVR and DDA (Individual Employment, Community Access, and Community Protection) as a cross-functional stakeholder concerning adults who are disabled, both physically and mentally

Apr 2011 - Aug 2013, Annik, Inc., Redmond, WA (with time held at Microsoft to assist with project)

Senior Human Resources Executive (contract position) –

Developed and maintained EEO compliance systems and spreadsheets and tracked EEO and Affirmative Action activities and requirements, submitting the annual EEO-1 report

Monitored complaints pertaining to EEO issues in the efforts to adjust company’s trainings concerning related issues

Provided continued training regarding EEO regulations and how each aligned with company policies

Collected and maintained employee data, such as applicant flow, hiring, termination, promotions, salaries, training, transfers, investigations, accommodation requests, and complaints for the required government reporting and internal monitoring purposes

Conducted unbiased investigations pertaining to employee relation issues

Consulted with managers on their tentatively chosen discipline approaches

POC for all HR related questions and concerns, such as benefit inquires and employee relation issues

Assisted in the development and maintained company handbook and policies, ensuring materials were kept current and in compliance

Purchased and administrated benefits

POC regarding personal injury claims and unemployment inquiries

Allocated or reallocated positions when necessary as job duties or functions shifted

Facilitated New-Hire Orientations

Full-Cycle recruiting, to include writing and publishing both internal and external technical and nontechnical job descriptions, posting on various boards, identifying the most qualified candidates, and scheduling interviews first with myself and then with the hiring manager

Led a team of three that developed and implemented recruiting strategies to meet current or anticipated staffing needs

Completed onboarding process, to include new-hire orientation and benefit enrollments

Recruited with a retention rate of 96%

Recommended new approaches, policies and procedures in the support of continual improvements in HR efficiency and services performed; this allowed employees to provide details within our HR inquiry site and lessened the open-ticket time by 100%, from a 48 hour SLA to a 24 hour SLA without undue stress on the HR team

Provided new hires with relocation assistance, to include coordinating the shipment of household goods and assistance with temporary local-housing and temporary transportation needs

Created SAP process and procedure materials

Facilitated training seminars for outsourced work which involved SAP use

Developed, implemented, and maintained New Hire and Orientation material

Business Analyst (Microsoft’s Project team) –

Designated Tester and annotator of “bugs” found within SAP in support of change of process implementations

Provided worldwide SAP Tier 2 support, identifying and rectified all Trade issues that otherwise remained unresolved by the lower tier

Maintained SAP system data, collected, analyzed and reported all Deemed Export related data and ensure compliance with rules and regulations per the Department of Commerce

Assisted in the continued implementation of new applicant tracking and SAP systems

Took part in leading a cross-functional team that streamlined the Deemed Export process by bringing the ‘application-to-start date’ down by 20%, meeting the expectations of all stakeholders

Jun 2010 - Feb 2011, United States Attorney’s Office, Seattle, WA

Human Resources Assistant, GS 06 –

Point of Contact and sole individual for the entering of Time & Attendance

Processed, verified, and maintained personnel related documentation

For recruitment purposes, assisted in processing and reviewing employment applications to evaluate qualifications and eligibility of applicants; Recruitment efforts included the competitive and excepted services and special appointing authorities, such persons with disabilities, Disabled Veterans, Military Spouse Appointing Authority, etc.; Classifications included General Schedule (GS)

Answered questions regarding personnel policies, benefits, procedures, and other pertinent information

Provided assistance in administering employee benefits

Processed employment verifications

Prepared and compiled Leave reports

Prepared for government issued background checks and clearances using the E-Qip tool

Feb 10 - Jun 10, Equal Employment Opportunity Commission, Seattle, WA

Legal Technician, GS 06 –

Prepared and processed legal documents, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements

Designated Records Custodian and District's Point of Contact for archiving case files

Organized and maintained documents and case files

Assisted in collecting information such as employment, medical, and other records through interviews and investigations

Conducted client interviews

Attended legal meetings hearings and depositions, taking detailed notes

Managed multiple attorney calendars, to include making all travel arrangements and reservations

Sep 09 - Feb 10, United States Attorney’s Office via LABAT, Macon, GA

Senior Paralegal (contract position) –

Prepared affidavits and other documents, such as legal correspondence, pleadings, and appeals

Organized and maintained case documents

Organized exhibits and interviews for trial preparation

Interviewed witnesses, victims, and other participants

Directed and coordinated law office activity

Gathered and analyzed research data

May 03 - May 10, Georgia Air National Guard (USAF), Warner Robins, GA

Senior Paralegal (Enlisted, highest rank achieved: TSgt, Honorable Discharge) –

Served as Non-Commission Officer in Charge (NCOIC) of Military Justice and Law Office Superintendent (LOS)

Trained Airmen on the process of preparing Wills, Power of Attorney documents, and the use of filing cases using the Electronic Courts Filing System

Guided the team in the preparation and processes of all documentation required for Courts-Martial(s) and Article 15 actions

Owned weekly team meetings, providing status reports and other metrics to upper leadership

Planned, organized, and directed legal services personnel in the areas of Military Justice, Claims, and Civil Law

Investigated and adjudicated claims for and brought against the Air Force, determining the dollar value of each claim, sometimes the claims included loss of life or limb(s)

Through my Claims team’s investigations, we saved the Air Force $5 million on a single claim

Interviewed clients, witnesses, and other identified members of each case as part of discovery

Security Forces Member (Enlisted, highest rank achieved: Senior Airman) -

Conducted investigations, which consisted of interviews of witnesses and suspects to obtain statements.

Protected nuclear and conventional weapons systems and other resources.

Performed air base defense functions contributing to the force protection mission.

Controlled and secured terrain inside and outside military installations.

Defended personnel, equipment, and resources from hostile forces inside and outside installation.

Operated in both state side and international field environments

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