Sales Customer Service

RAYSA M. PROSPERI *****@*******-********.***

Weston FL 33327

MOBILE: 954-***-**** / SKYPE: RAYSA.PROSPERI

CORE COMPETENCIES

Over 9 years’ experience in the Aviation Industries, Business Administrations and Marketing. Focuses on making clients successful, handles multiple tasks within a fast-paced and dynamic environment, excels at completing projects on time, focuses on customer services, support and satisfaction, consistently strives for excellence, promotes teamwork and accountability, and provides a broad range of business and leadership skills to any organization, who improves productivity and profitability for small or large firms in multiple industries. Well organized with excellent time management and follow up skills. PROFESSIONAL EXPERIENCE

RayPros Services Dec.2014- Present

Director of Sales and Marketing

Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services.

Develops and manages sales/marketing operating budgets.

Directs sales forecasting activities and sets performance goals accordingly.

Guides preparation of marketing activity reports and presents to executive management.

Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.

NexGen Aero, LLC Sep. 2011-Dec.2014

Director of Sales.

Attend, participate and represent the Company at Industry Trade Shows.

Conduct market assessment to identify and prioritize potential customer.

Manage the Sales team for Avionics, Instruments, and Interior Accessories.

Visit customers and potential customers, build relationships and profiles.

Maintain regular contact with customers to develop further business.

Resolve discrepancies with parts certifications, warranty claims, invoicing, and other issues dealing with repairs orders.

Select approved vendors for repair orders based on individual vendor capabilities, turnaround times, repair cost and company objectives.

Respond and follow up on vendor's correspondence, expedites, quotes approvals, discrepancies and other issues.

Assist accounting with order invoicing.

Oversee responses to RFQ, customers inquires, ILS, customer quote.

Prepare sales report for management.

GA Telesis Feb. 2011-Aug. 2011

Aircraft Sales/Broker.

Prepare Quotes to be presented to the customer including reviewing customer work package, providing bid strategy and being responsible for all company required approvals.

Work with the senior levels of potential customers to generate sales of aircraft component services.

Submit quotes to the customers, provides estimates for timing of services and lead and coordinate Terms and Conditions negotiations with the Contracts Department.

Determine strategy to “close” the sale and work with company management to finalize the sale.

Provides Customer Service function for new and existing customers that includes arranging visits, office accommodations, company briefings.

Provide briefings to company management on status of sales activities. Magna Tech Aviation & MTG Aerospace Feb. 2008- Jan. 2011 Director of Sales.

Establish work scope/package with customer and initiate the bid process.

Work with the senior level of potential customer to generate sales of aircraft component services.

Submit quotes to the customers, provides estimates for timing of services and lead and coordinate Terms and Conditions negotiations with the Contracts Department.

Determinate strategy to “close” the sale and work with company management to finalize the sale.

Attend, participate and represent the Company at Industry Trade Shows.

Formulate, direct and coordinate marketing activities and policies to promote services of the company. Negotiate and close long-term contracts with VIP's and Executives in Venezuelan’s airlines while balancing company objectives and offering customer satisfaction.

Conduct market assessment to identify and prioritize potential customer.

Initiate phone and/or personal contact with the senior levels of potential customers to make the customer aware of MTG capabilities and match these to customer requirements Aircraft Systems Feb. 2006- Feb. 2008

Executive Assistant of Vice President

Admin for the Vice President.

Reconcile Corporate Credit Cards and authorize payments.

Audit all invoices for Cell Phones, travel, supplies etc…

Responsible for booking hotels, air travel and cars for corporate executives.

Work directly with the Vice President on day-to-day operations and comprehensive projects.

Coordinated logistics for all parties for meeting leading to business development.

Travel visits customers and attending Conferences related to the Aircraft Industry for new business development.

Interview candidates and fill key positions for openings in the company resulting in a team with an increased overall efficiency.

Research new market opportunities.

Determine unmet needs and market structure.

Coordinate marketing functions (i.e. brochures, trade shows, etc.) OTHER INFORMATION/SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, FrontPage) . Microsoft Project, Timberline. Photoshop, CorelDraw, Adobe Acrobat, Print Shop, QuickBooks .

QUANTUM CONTROL System, PENTAGON 2000SQL ERP system, Quick Aviation Soft world, ILS, Part Base, Aeroxchange.

Bilingual, English and Spanish read, write and translate both fluent . EDUCATION

Law Degree.

August 1997

Santa Maria University- Venezuela

Business Administration.

May 2004

Broward Community College- Hollywood FL.

Certificate in HR Management, Small Business Management & Entrepreneurship and Marketing Project Management Certificate

September 2005

Broward Community College

Checkpoint HR

References Provided Upon Request.

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