Customer Service Executive

CURICULUM VITAE

Information:

Full Name : Nguyen Tran Cuong

Year of birth : 1987

Address: ***/** ****** **** ***** Street, District 3, Ho Chi Minh City

Phone : 090*-***-***

Email : ***********.***@*****.***

Experience:

6 months as Administrator.

4 years as Customer Service Officer (1 year at Team Leader position).

3 years as Product Operator.

1.From 04 /2012 to 08/2015:

Position:

•Product Operation Executive at TTV Online Corporation

•Game Operation at Mobile Entertainment Corporation

•Product Operation Executive at VNG Corporation

Job description:

Evaluate game features.

Build test case and test patch, version.

Ensure quality of product.

Communicate and coordinate with internal teams (Marketing, Customer Service..)

Collect and analyze needed data to improve product performance.

Design events, promotions to increase product revenue.

Plan and discuss with partners to increase product revenue.

Monitor and optimize Marketing performance to ensure ROI.

Join with Brand team in planning offline and outgame activities.

Report and suggest solution to higher level.

2.From 04/2011 to 04/2012:

Position:

Online Sale Executive

Job description:

Respond customer inquiries promptly via phone, email or social media

Communicate and coordinate with internal departments

Build and apply CRM system to improve service performance

Report and solve customer complaints/ system problems to ensure efficiency and customer service level.

Execute process improvements in order to enhance productivity, efficiency and overall compliance of customers’ requirements.

Create strategic initiatives to enhance customer loyalty

Plan hiring, training and managing collaborators.

Building KPI, KRA to evaluate performance of collaborators.

3.From 05/2008 to 04/2011:

Position:

Customer Service Executive

Job description:

Respond customer inquiries promptly via phone, email or tool

Report and solve customer complaints/ system problems to ensure efficiency and customer service level.

4.From 11/2007 to 05/2008:

Position:

Administrator at Family Food Jointstock Company

Job description:

Communicate and coordinate with internal departments to manage invoices, contracts, inquiries...

Education:

•2002 - 2005 : Study in Nguyen Du high school, Ho Chi Minh City .

•2005 - 2008 :

oAttend to ACCP course at APTECH Computer Education with ACCP

oAttend to HoChiMinh City Institute Of Applied Science & Technology, major in Business Administration

•02 / 2012 to 06 / 2012 : Attend to Digital Marketing course at BMG International Education.

Skills:

Good in MS Office ( Word, Excel, Power point .. )

Good in English

Good communication skills

Good planning skill

Good negotiation skill

Good problem solving skill

Good data analyzing skill

Strengths:

Be able to work under high pressure

Be able to work in groups or individually

Adapt quickly to different enviroments

Experience in data analyzing

Knowledge in Marketing and Digital Marketing

Knowledge in Game Online process and operating

Knowledge in Customer Service operating

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