CURICULUM VITAE
Information:
Full Name : Nguyen Tran Cuong
Year of birth : 1987
Address: ***/** ****** **** ***** Street, District 3, Ho Chi Minh City
Phone : 090*-***-***
Email : ***********.***@*****.***
Experience:
6 months as Administrator.
4 years as Customer Service Officer (1 year at Team Leader position).
3 years as Product Operator.
1.From 04 /2012 to 08/2015:
Position:
•Product Operation Executive at TTV Online Corporation
•Game Operation at Mobile Entertainment Corporation
•Product Operation Executive at VNG Corporation
Job description:
Evaluate game features.
Build test case and test patch, version.
Ensure quality of product.
Communicate and coordinate with internal teams (Marketing, Customer Service..)
Collect and analyze needed data to improve product performance.
Design events, promotions to increase product revenue.
Plan and discuss with partners to increase product revenue.
Monitor and optimize Marketing performance to ensure ROI.
Join with Brand team in planning offline and outgame activities.
Report and suggest solution to higher level.
2.From 04/2011 to 04/2012:
Position:
Online Sale Executive
Job description:
Respond customer inquiries promptly via phone, email or social media
Communicate and coordinate with internal departments
Build and apply CRM system to improve service performance
Report and solve customer complaints/ system problems to ensure efficiency and customer service level.
Execute process improvements in order to enhance productivity, efficiency and overall compliance of customers’ requirements.
Create strategic initiatives to enhance customer loyalty
Plan hiring, training and managing collaborators.
Building KPI, KRA to evaluate performance of collaborators.
3.From 05/2008 to 04/2011:
Position:
Customer Service Executive
Job description:
Respond customer inquiries promptly via phone, email or tool
Report and solve customer complaints/ system problems to ensure efficiency and customer service level.
4.From 11/2007 to 05/2008:
Position:
Administrator at Family Food Jointstock Company
Job description:
Communicate and coordinate with internal departments to manage invoices, contracts, inquiries...
Education:
•2002 - 2005 : Study in Nguyen Du high school, Ho Chi Minh City .
•2005 - 2008 :
oAttend to ACCP course at APTECH Computer Education with ACCP
oAttend to HoChiMinh City Institute Of Applied Science & Technology, major in Business Administration
•02 / 2012 to 06 / 2012 : Attend to Digital Marketing course at BMG International Education.
Skills:
Good in MS Office ( Word, Excel, Power point .. )
Good in English
Good communication skills
Good planning skill
Good negotiation skill
Good problem solving skill
Good data analyzing skill
Strengths:
Be able to work under high pressure
Be able to work in groups or individually
Adapt quickly to different enviroments
Experience in data analyzing
Knowledge in Marketing and Digital Marketing
Knowledge in Game Online process and operating
Knowledge in Customer Service operating