Manager Office

Rachel (Hartley) Rivas, OM-C.A.P.

LinkedIn Profile: https://ca.linkedin.com/pub/rachel-rivas/a/b30/392 *****@******.***: 416-***-****

Dedicated and technically skilled business professional with a versatile administrative support skill set.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

CORE COMPETENCIES

Office / Facilities Management

Troubleshooting / Problem Solving

Inventory / Record Management

Team Building / Staff Leadership

Social / Charity Event Planning

Hiring / Training / Motivating / Performance

Time & Task Management

Policy & Procedures Implementation

Technical Acumen

Proficient in Word / Excel / PowerPoint

First Aid / WHMIS Certified

JHSC I&II Certified / Chief Fire Warden

Typing speed of 80+ wpm

Lean Six Sigma – Green Belt (currently pursuing)

Ergonomics Workshop

Business Writing Workshop

Time Management Seminar

Dealing with Difficult People Seminar

Confidentiality a top priority

Managing time sensitive projects

WORK EXPERIENCE

Office Manager, Canada

National Research Corporation Canada Markham, ON – 02/2011 to Present

Responsibilities

Responsible to provide office administration and core process leadership, focused on proactively providing support as to increase the effectiveness and productivity of the team.

Skills Used

Impeccable attention to detail, organizational, customer service and communication skills

Strong interpersonal skills and the ability to learn, think and adjust quickly

Key member of the sales and marketing team providing professional Proposal responses

Responsible for collection and maintenance of all contract data

Communication with various healthcare facilities across Canada

Office Manager (contract position)

Resources for Exceptional Children & Youth Pickering, ON – 05/2010 to 01/2011

Responsibilities

Ensuring that the office was fully supported in all areas with additional attention provided for charity events, community events and board meetings.

Skills Used

Created invitations / posters / annual board meeting booklet and monthly newsletters

Communicated with internal / external stakeholders

Compassion and empathy in dealing with the families and learning more about the services provided to the Durham community.

Office Manager (contract position)

Dr. Raghubir, Pediatrician Scarborough, ON – 09/2009 to 4/2010

Responsibilities

Communicating and greeting patients to ensure that the families felt comfortable and obtained the treatment they required.

Skills Used

Answering phones, booking / confirming appointments, communicating with other health facilities

Retrieving and organizing patient files / Medical billing

Office Services Manager

Menkes Developments Ltd Toronto, ON – 07/1997 to 07/2009

Responsibilities

Managed corporate head office with 90+ employees and 25+ site offices including all office/facility requirements and maximum expense control in a fast paced professional environment

Skills Used

Maximized office productivity through proficient use of appropriate software applications

Maintained a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition

Proofread work orders, purchase orders, invoices, reports and other documents

Generated monthly reports and all budgets for the Office Services Department

Managed Human Resources functions: job descriptions, performance evaluations, hiring, terminations, compensation, conflict resolutions and training. Responsible for the training and development of employees. Ensured staff engagement in all corporate orientation and training programs

Involved in the organizational and design elements for the head office move project

Organized large social events and booked caterers for daily executive lunches

Redesigned administration process that streamlined functions eliminated redundancy and expedited workflow, resulting in a 20% decrease of unnecessary absences.

Implemented an Annual Family Fun Day and Holiday Kids party, quarterly newsletter and hosted a monthly Employee Appreciation Breakfast which maintained and increased office morale

Maintained files and database systems, including recording and ordering inventory / office supplies

Strong interpersonal skills and the ability to learn, think and adjust quickly

Proficient in MS Office applications, and aptitude to learn additional custom applications

Guest Services Manager

Allegro Resorts Margarita Island, Venezuela - 1994 to 1997

Responsibilities

Managed front desk & guest service operations to ensure quality and service standards were met throughout the hotel.

Skills Used

Maintained high standards of work performance through the provision of constructive feedback to staff

Translated multilingual service requests into Spanish to effectively request service from appropriate departments

Staffing Consultant

Ecco Staffing Services Toronto, ON - 1992 to 1994

Responsibilities

Liaised with clients to assess and supply their staffing requirements for temporary and permanent positions

Skills Used

Performed cold calls to generate new clients and interviewed potential new candidates

EDUCATION

Lean Six Sigma – Green Belt Presently pursuing

Certified Administrative Professional, Office Management I.A.A.P. – Toronto, ON 2011

Distinguished A+ in Psychology Seneca College - Toronto, ON 1994

Golden K for 80%+ in all subjects RH King Academy - Toronto, ON 1992

VOLUNTEER EXPERIENCE

Starlight Foundation 2014 – Present

Taste of Toronto – Starving Harvest 2014 – Present

The Cake Gallery (Owner) 2010 – Present

Running for Home (Marathon for Habit for Humanity) 2010 – Present

REFERENCES

Available upon request

Contact this candidate