Customer Service Sales

**/****

Cutler Bay, FL

**/**** ** **/****

Ft. Lauderdale, FL

NICOLE BLACKMAN

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I'm also an enthusiastic customer service\telesales representative with in depth knowledge of sales account management and training. Highly enthusiastic customer service professional with {12} year's client interface experience. Core Strengths Strong organization skills Telephone inquiries specialist Active listening skills Store maintenance ability Seasoned in conflict resolutions Energetic work attitude Sharp problem solver Courteous demeanor Highlights

Resolution-oriented

Compelling leadership skills

Cross-cultural sales background

Exceptional multi-tasker

Established track record of exceptional sales results Excellent communication skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks working overtime as needed

Computed Data Report's

Provided required weekly, monthly, and quarterly reports listing sales figures and client track records Customer Service

Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts Market Research

Interviewed clients, via research surveys to identify product issues, and customer needs Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members information Experience

Operations/Customer Service Representative

Alorica Corporation

Led sales calls with team members to establish sales goals. Trained all sales staff for new accounts. Monitored customer preferences to determine focus of sales efforts. Created and directed sales team training and development tactics. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management.

Participated in the launching of a new sites where we conducted a new coaching strategy that laid a foundation to create more promoters .

Administrative Assistant\ Customer Service Representative Logistics Collateral

Answered an average of {10} calls per day by addressing customer inquiries, solving problems and providing new product information.

Politely assisted customers in person and via telephone. Successfully acquired average of {5} new customers a month, generating a {15%} growth in revenue. Provided an elevated customer experience to generate to loyal clientele. Handled a heavy flow of paperwork.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. 2260 NW 178thst, Miami Gardens, FL 33056 H: 786-***-**** C: 786-***-**** ********@*****.*** 03/2005 to 05/2009

Miami Gardens, FL

1998

Customer Service Representative

Sparks Gold Tile Incorporation

Communicated with vendors regarding back order availability, future inventory and special orders. Recommended, selected and helped locate and obtain out-of-stock product based on customer request. Answered product questions with up-to-date knowledge of sales and sales promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Schedule weekly, inventory pickups and deliveries with vendors. Education

High School Diploma

Miami Norland Senior High

High School Diploma 1998 Miami Norland Senior High Skills

Customer Service, Customer Service Representative, Receptionist, Retail Sales, Sales, Administrative Assistant, Customer Inquiries, Sales Goals, Telephone, And Sales, Basis, Inventory, Marketing, Of Sales, Sales And, Sales Promotions, Account Management, Clients, Database, Energetic, Key Accounts, Maintenance, Market Research, Organization Skills, Problem Solver, Sales Account, Satisfaction, Self Motivated, Telesales, Training

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