Desktop Support Engineer

Gregory Roginsky

** ****** **. ****, ***. *G, Brooklyn, NY 11235

Cell: 917-***-****

E-mail: *******.********@*****.***

QUALIFICATIONS SUMMARY:

Highly motivated and goal-oriented IT professional with over 15 years of experience in financial industry.

Excellent organizational, problem-solving and analytical skills.

Ability to work independently or within a team setting.

Effective communicator with ability to have foresight takes initiative, motivate, influence, and deliver high quality client service.

Systems Expertise

Platforms: Windows XP, Win 7, Win 8, Microsoft Server 2008/2010, MAC.

Software/Tools: MS Office 2010;2013;365, MS Project, MS Visio, MS Exchange 2007/2010,

Bloomberg, Fidessa, Thomson One, Reuters, Tradeweb, Broadridge, MS Dynamics, OTC Dealer, VMware, Symantec, Lotus Notes,

Adobe, Citrix, Altiris, Dameware, Goverlan, Remedy.

Hardware: Dell, HP, IBM/Lenovo, Sony, Toshiba, MAC.

Multi-media and handheld devices: iPad, iPhone, MiFi, RSA, Blackberry, Creston & McCann systems, Digital cameras, TVs.

PROFESSIONAL EXPERIENCE:

Castleton Commodities International

Client Technical Service Engineer [08/2014 – Present] - Consultant

Responsible for support of CCI Commodities traders and Active Directory Administration at Stamford office.

Responsible for support of Morgan Stanley Commodities trade desk at Stamford office.

Coordinate and perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications. Manage and troubleshoot MS Outlook and MS Lync problems.

Manage and support issues related to Horizon Desktop, Citrix and Altiris connectivity. Manage Blackberry Server.

KGS-Alpha Capital Markets

Sr. Desktop Engineer [July 2014 – Aug 2015]

Provides onsite, remote, and field-based IT desktop engineering and support to clients in NY and US branches.

Provides onsite and home support to executive level clients and 24x7 support on a rotating basis.

First point of contact onsite to identify, analyze, troubleshoot, resolve or escalate virtually any IT issue including desktop,

applications, systems, LAN, WAN, telecom, security, remote access, and mobile devices.

Extensive experience with a broad range of end user technologies including desktops, laptops, tablets, mobile devices, IP Phones, and applications. Extensive experience in Active Directory and systems administration: Exchange Management Console, Mobile Iron, Authentication Manager, BES 5.0, Cisco Call Manager and Cisco Unity.

Expert in supporting desktop OS and financial applications, network connectivity, remote access, anti-virus and patching, and mobile devices (voice and data).

Learns new technologies under pressure situations; embrace constant change in work environment.

Conducted an “on-boarding” of a new client; learning and documenting all aspects of client’s IT environment in order for KGS-Alpha to provide remote support moving forward.

BGC Partners/ Cantor Fitzgerald

Trade Desk Support Engineer [Sept 2007- July 2014]

Responsible for the support of Institutional Equities & Capital Markets businesses in US offices and globally.

Provided Trade Floor Desktop Support and Windows Active Directory Administration to the global trader’s community of 7000.

Provides onsite and home support to executive level clients and Chairman of Cantor Fitzgerald and BGC Partners, also for executive’s homes and summer houses as requested.

Received and completed all projects requested by Senior Manager, Corporate Business Systems.

Performed detailed analysis of production issues, and provide issues documentation and test plans.

Performed system health checks and troubleshooting technical issues affecting and Production systems.

Supported all moves/adds/changes at the desktop level including install of standard desktop hardware, software, peripherals and printers. Recorded all changes to user hardware in the Asset Inventory Management System.

Used remote system tools to facilitate resolution of problems and completion of work orders.

Performed initial analysis of integration issues for platform and operating systems.

Ensured desktops at BCP (Backup Continuity Site) reflect production desktops.

Participated in shift rotations to accommodate early start times and late finish times on the trade floors.

Thomson Financial

Sr. Desktop Support Associate [Feb 2006- Sept 2007]

Responsible for remote Desktop Support of the Thomson Financial environment. Daily duties include trouble shooting user account and application issues using tools such as: MMC console to check the account properties in the Active Directory, and apply the proper permissions to OU's and user's Home folders, using Remote Desktop and SMS to connect to Windows 2000 and NT 4.0 servers. Using Remote Desktop into PC's with Altiris Asset Management software. Trouble shooting and logging the resolution to trouble tickets with GPMS problem tracking software. Hardware support of dual monitor setups. Installed and tested Bloomberg and Reuters Financial terminals. Ensured users have the correct permissions on their Exchange 5.5 and 2000 Mailbox's. Responsible for LAN Printer maintenance dispatching third party vendor support when necessary. Creating new logon ID's in the Active Directory. Restoring files using ARCserve backup manager.

The New York Times

Desktop Manager - consultant [02/2000- 02/2006]

Managed work of technical support team in a large 2500+ end users multi-platform environment.

Provided executive support of CEO, President and News Room of The New York Times.

Coordinate and perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Manage and troubleshoot resolution of core package problems. Managed special projects such as the implementation of Active Directory and creating user accounts. Managed and supported issues related to Blackberry/RIM, Palm and Citrix / VPN connectivity plus configured Microsoft Servers 2003 Services. Monitored package distribution and execution status and report as requested.

Interacted with Engineering, Network and Applications Development teams.

Coordinated and implemented moves and changes to technical equipment.

PSG Investment Bank

Systems Administrator [08/1995- 02/2000]

Daily support of fast-paced, high volume, diverse trading environment.

Responsible for day-to-day implementation, support, and maintenance of Infrastructure.

Responsible for problem resolution, performance tuning and analysis, system security,

Integration, analysis, architecture and network support.

IBM

Systems Engineer [12/1989- 08/1995]

Design, implementation and support of development and trading production platforms.

Managed NT related projects on production environment.

Developed and implemented projects on end-to-end Information technologies, system integration.

Supported Warranty and post-warranty support of information systems based on agreements with world IT leaders.

EDUCATION:

MCSE

BS in Computer Science & Process Engineering

REFERENCES AVAILABLE UPON REQUEST.

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