Manager Customer Service
Resume:
BRAD MURACH
Jose .A
JDA Demand Functional Consultant
Email: **********@*****.***
Phone: 412-***-****
Summary:
JDA Supply Chain Solutions for Demand Management (Demand, Demand Classification, Demand 360, Market Manager, Collaborate), Category Management (Space Planning, Floor Planning, IKB)
Project Management JDA-JEM methodology, Supply Chain Management Diploma by SINTEC (2009), Demand Planning Diploma by SINTEC (2006), Forecasting seminars by Forecast-pro and Marketing Training & Consultants (2005), Quality Assurance Certifications by Nestlé, ISO9000 Lead Auditor Certified by ABCQ in Brasil (1996) and Bureau VERITAS in México (1998). Education:
College: Industrial Engineering: Universidad del Valle de México (1988 - 1992) Concentration on Production administration and Production Planning.
High School: ITESM CAMPUS Estado de México
Project History:
Mars, Mount Olive, NJ Aug’15-Present
Role: Sr. Functional Consultant
Responsibilities:
Consulting service to Mars Demand Global Services (Mount Olive, New Jersey).
Project scope: JDA Demand/360/Market Manager upgrade (v7.6 to v8.1) Functional leader for Market upgrades – US Food, Canada Foods/Pet, Mexico Gum/Pet/Snacks. Develop and coordinate System Integration tests (SIT), end users acceptance tests (BIT), end user training, issue tracking and resolution in coordination with technical team. Go-Live preparation, support and post Go-live support (Nurture). Environment documentation (users, roles, filters, metadata, etc) Price Shoes Nov’14-Jul’15
Role: Purchasing Manager
Responsibilities:
Responsible for the overall project implementation, administration of project teams, project plan for time and materials compliance vs budget, reporting to project stakeholders and project sponsors. Investment of 3.2 million usd.
Project Scope: Phase I: Demand, Demand 360, Fulfillment, Allocation, Size Scalling, Phase II Space Planning, Floor Planning, IKB, Space Automation Manufacturing JDA Software Group Inc Feb’10-Oct’14
Role: Solution Architect / Project Manager / Solution Trainer Responsibilities:
www.pros2plan.com 2 P a g e
BRAD MURACH
Jose .A
Solution Architect and Project Manager.
Lead JDA implementations, overall/functional implementation responsible (time & materials mainly), project administration/implementation trough JDA-JEM methodology. Business diagnostics, as-is analysis, solutions designs proposals to fit business needs for Supply Chain processes (demand planning, Inventory and replenishment planning). JDA Latam Space Planning trainer.
After experiencing of many implementations deep knowledge and understanding of Retail and Manufacturing Supply Chain and Space Planning processes and requirements
Main accounts: Retail: Casa & Video (Brazil), Coppel (Mex), Chedraui (Mex), Super ISSSTE (México)
Manufacturing: Coca-Cola (Mex), Cuauhtémoc Moctezuma (Mex), PEPSICO-Frito-Lay, Gamesa (Mex), Kellog’s (Mex), Sally
Baby Creysi Nov’09-Feb’10
Role: Demand Planning & Inventory Manager
Responsibilities:
Lead design and implementation of best practices for demand, inventory and production planning. Definition of roles and organizational structure to support Customer service area. Implementation of tactical Kpi’s/dashboards for Supply Chain Management.
Achievements: Implementation of the demand planning process, foundation and improvement of Customer care process.
Herdez Del Fuerte Nov’04-Jul’09
Role: Demand Planning Manager / Supply Chain Management improvement leader Responsibilities:
Responsible of demand planning area, lead weekly demand planning process through 6 demand planners. Maintain and publish Demand/Supply KPI’s (forecast accuracy, stock levels, % fill-rate)
Achievements: Implement foundation of the S&OP process, 10% stock reduction, fill-rate improvement from 84% to 98%.
Sales Administration Manager /National Sales Training Manager Aug’01-Oct’04
Manage National sales back office, support all Mexico regions, truck fleet administration (140 units), 54 secondary distribution warehouses, support Sales Director to define cost of sales budget, and administration. Monitor sales trends, commission payment incentives and awards for sales force. Coordinate sales trainers sales training program
SAE Consultores / Partner Nov’00-Jul’01
Role: Project Manager
Responsibilities:
Implementation of Quality Systems to ISO 9000, mainly customs sector. Re-engineering, process mapping and documentation. Sale of projects and coordination of implementations, contact Certification Bodies. www.pros2plan.com 3 P a g e
BRAD MURACH
Jose .A
Grupo Nestlé México. Apr’94-Sep’00
Role: Corporate Quality Systems Chief
Responsibilities:
Quality systems leader, lead ISO9000 and NQS (Nestlé Quality System) implementation for 16 plants, manage 13 quality system specialists. Coordinate internal/external quality audits. Documentation of manufacturing processes, material and finish product handling, recall & traceability procedures, etc.. Implementation of non- quality costs indicators.
Achievements: 13 Certified Plants (Coffee, Ice Cream, Cereals, Milk powder plants, etc) by Bureau Veritas and internal certification body under the Nestlé internal standards. Reward from Nestle Worldwide Headquarters Switzerland for outstanding quality systems implementation
IMPAC Consulting Apr’93-Feb’94
Role: Consultant
Responsibilities:
Junior consultant. to develop and support business process reengineering and productivity projects for cost reductions.
Main projects: Continental Villas Plaza Cancún (customer service project), Hotel Fiesta Americana (reengineering
Lanz International Consulting Mar’92-Feb’93
Role: Jr. Consultant
Responsibilities:
Junior consultant, diagnosis of processes, productivity consulting and reengineering. Improve line efficiencies, reduction of production costs
Main Projects: Casa Cuervo (improve replenishment and reduce inventory), Calzado Canada
(balancing lines, improve efficiencies).
Language Skills and General Info:
Idioms: English 100% Portuguese 80% software skills: Oracle/SQL, i2, E3 ASR, JDA Solutions, Microsoft Office full knowledge, Visio, Access.
Coding experience in CLIPPER, DBASE (store system, tax calculation, billing system, settlement system of transport, etc.)
Project Management: project management JDA and Nestlé, project management certification JDA Software Inc.
Contact this candidate