** ****** ******

Northborough, MA ***** acso6w@r.postjobfree.com

Rose Moscatelli 774-***-****

Test Scores:

Call Center Listening Skills [audio] Test- 86%

Call Center Data Entry [audio] Test- 100%

Data Entry Alpha Numeric [Onscreen] Test- 100%

1,000 Keystrokes – 100 WPM

Objective:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Professional Experience:

May 2015- August 2015 The Kids Teeth Doctor Wellington, FL

Front Desk Reception/ Sterilization

Having a strong healthcare background, in-depth knowledge of the dental treatment procedures and good communication skills

Put into use skills of imparting patient care, maintaining schedules and managing dental supplies

Answering inbound and out-bounds calls, receiving/sending emails

Proper knowledge of sterilization process and materials in an effective manner

Kept the system up-to-date and entered information correctly

Experience in maintaining supplies and re-stocking the inventory when necessary

Ability to react well during times of emergency

Oct 2014- Dec 2014 OnProcess Technology Ashland, MA

Customer Service Rep/ Data Entry

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Kept company database up-to-date and edited it when necessary.

Entered information from important documents into company database with great accuracy.

Obtaining and evaluating all related information in order to handle inquiries

Performing customer verifications, processing orders, applications, and requests.

June 2013- July 2014 Health Plans Inc Westborough, MA

Data Entry /Provider Pricing Specialist

Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Maintains and protects operations by keeping information confidential.

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

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