Customer Service Sales

Herlisha Nelson

Marketing, Advertising, and Public Relations

Sugar Land, TX

**************@*****.*** - 979-***-****

More than nine years of experience in merchandising retail supervision in brand support and social media. Currently pursuing a Bachelor in Business Administration specializing in marketing, sales, and customer service. Seeking to obtain challenging, achievement-oriented, a position that will fully utilize skills in Retail, Sales, Leadership, and Customer Service.

Authorized to work in the US for any employer

WORK EXPERIENCE

Merchandiser Leader

HOME DEPOT - 2009 to Present

• Assisted in promoting new brands introduced in the market by creating awareness amongst the customers

• Guided and supervised the employees working within the firm’s retail stores on customer service techniques to develop their understanding on company policies and provide good customer service.

• Assisted in building and maintaining existing relationships with customers in order for them to feel comfortable with the employees

• Submitted accurate and timely reports regarding the arrival of new and remaining stock to prevent freight lost

• Worked in collaboration with every store individual and assisted in the successful functioning of the store’s daily operations to keep track of the merchandise and time

• Ensure the condition of the store was conducive to the success of attracting new customers Merchandiser

UNITED RETAIL SERVICE - 2006 to 2009

• Produced layout plans for stores so it can be easier for the customers and employees to find merchandise

• Analyzed every aspect of the best and worst sellers ensuring that sales were maximized

• Assisted on promoting the new brands presented in the store

• Maintained the appearance and condition of the stores in order for it to be easier to shop in

• Assisted customers in finding the correct merchandise or the correct associate Administrative Assistant

BRAZOSPORT COLLEGE - 2003 to 2006

Assisted clientele as they enter office and via phone

• Perform filing, data management, drafting and editing short office memos

• Assisted with all other office administrative duties Receptionist

SPORTS CLIPS - 2001 to 2002

Greeted customers in a warm and professional manner

• Handled the tasks of directing clients to the concerned stylist

• Handled the tasks of marketing and selling hair care products to potential clients

• Performed the tasks of answering phones and scheduling appointments EDUCATION

Bachelor's in Business Administration-Specialization in Marketing American Intercontinental University

2013

ADDITIONAL INFORMATION

• Expected date of completion: September 2016

• Upcoming courses include: Marketing Management, Consumer Behavior, Pricing Theory, Public Relations, Marketing Research, International Marketing, Advertising and Promotion Management, Demand Analysis, Market Segments, Electronic Business Marketing, Sales Operations and Management, and Marketing Campaign and Strategic Planning

Contact this candidate