Customer Service Security

PROFILE

Professional Security Officer with over 6+ years of experience. Eager to apply my strong observational and communication skills to increase the safeguarding of your organization and to continue contributing to public safety.

SKILLS

Basic Computer Knowledge

Written and verbal communication

Strong customer service

Ability to work well under pressure

Self motivation and ability to take the initiative

Punctuality and time-keeping

Able to take on responsibility

Teamwork

Quick learner, keen to learn and improve

CAREER SUMMARY

Four Seasons Resort, Seychelles (Africa) since 12/23/2008 – 02/04/2015

Responsibilities

To protect the life and safety of our guests and employees

To protect the physical assets and property

To maintain and manage emergency procedures (Crisis Management and Disaster Recovery Programs)

To provide emergency response when the safety of guests, employees or the property is, or may be compromised

To increase the awareness of the importance of efficient and affective security in the workplace

To understand the different types of threats, risks vulnerability that exits in the workplace and learn effective ways to mitigate risks

To ensure specific and consistent security guidelines are in place at the time of any construction and renovation

To enforce effective security management practices

To provide logistical support and training in accordance with the company security and safety programs

To liaise with local emergency service and government security agencies

To ensure standards are met and maintained

To provide service to guests and employees

To accurately document, investigate and manage all incidents and accidents that may occur on property

Control Room Operator (CRO) Responsibilities

Equipment Issue

Radio Procedures

Telephone Procedures

Emergency Phone Number

Name Tag Procedures

Employee Lockers

CCTV System Operation

Visitor/Contractors Policy

Employee Entrance

Parking Policy

Package Passes

Bag/Purse and Package Inspection

Signing Keys In and Out

Housekeeping Keys

Key Inventory

Investigating Lost/Missing keys

Security Duty Keys

Achievements

5 Years Service Award

8 Hour Pre-Assignment Training Course for Security guard

16 Hour On-The-Job Training Course for Security guard

Basic First Aid Certificate

Tactical Baton Certificate

Surf Rescue Lifesaving Award

Fire Guard Course

EDUCATION

High School Diploma: 1996

Assam, India

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