Customer Service High School
Resume:
ASHLEIGH R WILLS
LINCOLN CITY OR 97367-4934
**************@*****.***
SELF EMPLOYED
CHINOOK WINDS CASINO
Chinook Winds Casino Resort
Tween Brands Inc:
LINCOLN CITY, OR (May 2009 to present)
LINCOLN CITY, OR (Dec 2013 to Aug 2015)
Lincoln City, OR (Apr 2013 to Dec 2013)
Lincoln City, OR (Jun 2012 to Apr 2013)
Experience:
LICENSED CHILDCARE PROVIDER
FOOD AND BEVERAGE SUPE
Hotel Front Desk/ Reservations
Brand Rep
In-home daycare operators provide care to children in their homes for other parents who may be working or unavailable during the day. Daycare providers play games with children, supervise outside play, ensure children rest and provide meals and snacks. The daycare provider must ensure that any staff working in the home meets state regulations for childcare workers. In addition to ensuring the workers meet state regulations, the daycare provider is also responsible for the safety and cleanliness of the home. In-home childcare providers perform administrative duties for the business, such as bookkeeping, monitoring and purchasing supplies, record keeping and marketing. Manages all aspects of daily operations of all Food and Beverage outlets. Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices and customer care are enforced. Ensures a complete knowledge by the whole team of F& B service techniques, all menus, drinks lists and specialties.Maintains effective communication within the team and attends meetings and training sessions when required.Ensures that F& B operations are in compliance with Chinook Winds policies and procedures.Complies and balances cash receipts at the end of the day and/or shift.Resolves customer complaints regarding food service. Assigns duties, responsibilities, and work stations to employees in accordance with work requirements Performs personnel actions such as hiring and firing staff, consulting with other managers as necessary. Recommends measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Completes month-end inventories, as well as maintains par levels for liquor, beer and wines.Ensures completion of bi-weekly liquor orders and twice weekly wine and beer orders.Participates in the development and execution of the restaurants cost control and reporting requirements.Monitors food and beverage presentation to assure department standards are achieved. Monitors cleaning and maintenance of equipment and facilities to ensure compliance with health and safety regulations. Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.Develops and maintains a teamwork environment. Trains employees in designated areas and monitors progress. Completes, monitors, and develops staff through evaluation and development plans.Performs all duties in accordance with Chinook Winds Casino Resort
Extensive customer service, Taking reservations, checking guests in and out of their reservations. As a Reservations agent, I took phone calls, transferred calls throughout the company, made reservations for all guests including high rolling players of the casino. Cash handling, credit card transactions, and internal guest payments via executive host
Extensive customer service, Completing store routine tasks as assigned and on time, working with other TWEEN BRANDS INC
Ocean Lake Dairy Queen
Ocean Lake Dairy Queen
Us Market
McDonalds
LINCOLN CITY, OR (Jun 2012 to Dec 2012)
Lincoln City, OR (Aug 2007 to Dec 2008)
Lincoln City, OK (Jul 2005 to Aug 2007)
Lincoln City, OR (Feb 2007 to Jul 2007)
Lincoln City, OR (Jun 2003 to Jun 2004)
Education:
Taft High School; Lincoln City, OR; Jun 2006
LEAD BRAND REPRESENTAT
Shift Leader
Crew worker
Cashier
Crew worker
and demonstrating respect, working safely, and complying with company policies. Extensive customer service, Completing store routine tasks as assigned and on time, working with other and demonstrating respect, working safely, and complying with company policies. Performed all opening and closing duties; Key holder to the store, handling cash, completing bank drops, making schedules
Extensive Customer service, making food to order, handling cash and making change, running cash register, and running drive through, supervising employees, making reports and managing work environment.
Extensive Customer service, making food to order, handling cash and making change, running cash register, and running drive through
Extensive Customer service, handling cash and making change, running cash register. Extensive Customer service, making food to order, handling cash and making change, running cash register, and running drive through
High School Diploma/GED
Licenses &
Certifications:
Food Handler's Card
CPR Certification
First Aid Certification
OLCC Service Permit
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