Manager Customer Service

SHERROD M . MORTON

* * * * ***** I N RD . A P T *D • MAR I ET T A, GA

PHONE 8 5 0 - 980- 2 1 8 6 • E - MA I L S HE R ROD _MORTON@YAHOO . COM OBJECTIVE

To obtain a leadership position overseeing dynamic groups with the goal of maintaining consistent excellence and performance while embracing a winning spirit.

PROFESSIONAL EXPERIENCE

RJ Filtration- East Coast Operations Manager/ Account Executive February 12 – present

I’m currently in charge of the local warehouse, call center, as well as day to day transactions within the Atlanta office of RJ Filtration. On a daily basis I deal with import and shipping logistics, daily reports and inventory inquiries, in addition to wholesale interactions with the clients that I’ve obtained in my time working for RJ Filtration. I also communicate and advise all of our Sales Representatives on the East Coast. (From Texas to Georgia, Maine to Florida) Kipp Vision Academy

August 14 –Present

In my off time I assist the Vision Sounds of Thunder Middle School Band Program. I take a lot of pride in teaching the students all that I have to offer in the field of Percussion education. Pep Boys Auto- Sales Associate/Commercial Sales

Manager/Parts Manager

September 07- June 11

Having excellent customer service for in store and outside sales. Maintaining a small crew of drivers to deliver parts to outside store accounts, keeping a great report with employees and repeat customers. Maintaining tires, parts, and floor inventory excellently displayed and stocked.

Video Warehouse – Collections Manager

August 2001 – September 2003

Managed day-to-day store operations and serviced customers with basic service requests to include balances, payments, address changes, opening/closing accounts, canceling accounts and reporting unreturned items to the proper authorities. Assisted Store Manager in maintaining an excellent working environment for employees and enjoyable shopping experience for customers.

Florida A & M University College of Pharmacy – Office Assistant to Dean Henry Lewis III

August 2000 – August 2001

Worked as student office aid with duties to include typing letters, delivering important documents, faxing, copying, taking ledgers, and other minor office errands. During this time I also assisted in the search for replacement to President Fredrick S. Humphries (1985-2001).

EDUCATION

2004- 2007 Tallahassee Community College Tallahassee, Florida 1998– 2002 Tallahassee Community College Tallahassee, Florida Dean’s List – 1998, 2000, and 2001

REFERENCES

Geoff Marlow, Bakersfield, CA

Alexis Mitchell, Sprint, Orlando, Florida

Billy Redding, Pep Boys Auto, Tallahassee, Florida Marcus Brannon, Pep Boys Auto, Tallahassee, Florida Terry Knox, Kipp Vision Academy, Atlanta, GA

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