Customer Service Manager
Resume:
Juan Caceres
New Rochelle, NY 10805
Home 914-***-**** Cell 518-***-****
***********@***.***
OBJECTIVE
To obtain a position that will enable me to use my skills and background experience to achieve corporate overall goals while promoting professional growth.
SUMMARY
Over 30 years experience in the Pharmaceutical Industry producing tropical health products such as liquids, creams, ointment and lotions of high quality and low cost. Over 10 years experience as a production manager while managing over 100 union employees with several supervisors and mechanics following CGMP, Quality, Standard Operating Procedure and OSHA/ safety procedures. I help incorporate and lead a second shift to keep up with the growing manufacturing and production demands.
During my development in the industry I also worked as an operator, mechanic and supervisor developing teamwork, productivity, communication and ideas for process improvements in the competitive pharmaceutical industry with excellent communication and organization skills able to handle complex duties and administrative task while supplying and improving customer service.
EXPERIENCE
Perrigo Pharmaceutical Labs, Bronx, NY 09/1980 – 09/2014
Production Manager
Train, follow and enforce safety procedures to meet OSHA requirements.
Train, enforce and adheres to all Quality procedures.
Develop standard operating procedures.
Train employees on standard operating procedures.
Monitor safety conditions and practices in the facility and PPE.
Adhere to and follow production schedule.
Allocate resources to assigned production lines.
Communicate daily goals and schedule production.
Review daily production activities.
Review employees time schedules and payroll punches on kronos and check for discrepancies
and make necessary corrections.
Interacting and communicating with employees.
Follow Collective Bargaining Agreement.
Review, investigate and follow up on employee grievances and complains.
Report deviations and corrective action plans.
Supervised activities on the production floor.
Review line clearance procedures.
Encourage and engage in process improvement ideas.
Send production report at shift end.
QUALIFICATIONS/SKILLS
Bilingual English, Spanish
Managerial experience
Supervisory experience
Mechanical experience on pharmaceutical equipments.
Safety team member with basic first aid training and CPR certified.
Basic computer skills on word & excel.
EDUCATION
Alfred Smith High School, September 1978
Course of Study: Auto Mechanics
September 1985, GED Diploma
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