Marketing and Collections

Infront of Island Feed Mills,

Sitio Lupa, Highway Maguikay,

Mandaue City, Cebu, Philippines

Email:***********@*****.***

Mobile No. +63923.907.1027

EDWIN VENDERO RAMOS

Summary: I am an accomplished operations professional in Client Relations, Finance Services, Remittance, Credit Card Sales / Collections, and Business Development. My optimum goal is to have a solid commitment in establishing relationship on the basis of trust and confidence, integrity, sense of responsibility, diplomacy, and value excellent quality through process improvement and innovation. A gutsy professional who possess a strong will and determination to gain control of success.

* Customer-focused, dynamic, with extensive experience in contact center under a high volume of operations.

* Results oriented, high achiever and a strategic thinker with a get it done attitude.

* Proactive, take charge professional with success providing executive support to

C level and Senior level executives.

Work Experience:

August 2011 – Present Kudo Support, Inc.

MEPZ 1, 2nd Street, corner 3rd Avenue

Lapu-Lapu City, Cebu Philippines 6015

Designation: Marketing Specialist / Business Development Officer

CORE FUNCTIONAL ACTIVITIES:

* Acquired portfolio of service through strategic planning, corporate

communications, branding, and public relations.

* Led company's core services for new opportunities and stayed current with the industry trends by utilizing multiple online resources, social media sites, reaching multi-functional

organizations to formulate strategic objectives and tactics to achieve business.

* Supported the President with sound and factual information in identifying market opportunities and industry from where leads, data was gathered through a specific defined areas or state.

* Closely coordinated and monitored prospect clients in terms of follow ups on matters

relatively to business proposal brought forward through email.

* Able to work independently and self-sufficient in assuming duties and responsibilities.

* Sourcing, prospecting, qualifying and developing leads for strategic partnerships.

July 09, 2010 – August 2011 XLIBRIS, PHILIPPINES

6th Flr TGU Bldg, IT Park,

Lahug, Cebu City

Designation: Payment Central – Collection Representative

CORE FUNCTIONAL ACTIVITIES:

Handled receivables. Maintained and arrange schedule payment plans.

* Worked with the team in leading overall credit functions, carried out processes to

improve cash flow.

* Executed corporate policies in terms of investigation, extension of credit lines for

existing clients and new clients alike.

. * Handled non-routine more complex issues, escalate them as highly

classified that can't be resolved in a timely manner.

January 2008 – 10th March 2010 Xpress Money Financial Services

1601 Philippine Stock Exchange Tower

Ayala Avenue, Makati City Philippines

Designation: Business Development Officer

(Xpressmoney Services)

CORE FUNCTIONAL ACTIVITIES:

* Was chosen to managed expansion project under Xpress Money to broaden and

disseminate existing market in the Philippines, eventually was relocated from

United Arab Emirates to Makati, Philippines.

Expanded new business partners to local and international bank and non-banking institutions particularly in the remittance industry.

Conducted marketing strategies and brand awareness programs thus coordinate with partners (bank and non-banking institution) as common goal to expand business.

Actively participated through sponsorship on marketing events such as road shows, concerts, and exhibits, seminars, to intensify brand and product awareness.

Prepared comprehensive study, reports on market analysis to stay on track of business competition.(monthly wise)

Gathered pertinent information at the ground level on how to improve existing core USP’s (features and services) ahead from other competitors.

Established strategy in promoting product and services, to keep in the leading edge of business competition.

Performed routine visit to existing bank and non-banking partners to develop new scoop of marketing strategies such as joint sponsor for medical mission to expatriate families in the remote and urban areas, Tri-media promotions ( TV, Radio, News Advertisings).

Provided in-depth training presentation / program to remittance partners.

July 2006 – December 2007 UAE Exchange Centre L.L.C.

4th Floor, UAE Exchange Plaza, Hamdan st.

Abu Dhabi, UAE

Designation: Business Development Executive

U.A.E. Exchange L.L.C. Branch Operation

Karama, Dubai and Ras Al Khaima branches

CORE FUNCTIONAL ACTIVITIES:

Executed multi-task positions at the branch level operations such as teller and cashier.

Responsible for marketing an array of products and services of U.A.E.Exchange L.L.C. apart from the main activities of money transfer.

Managed salary disbursements to labor camps, known as SMART PAY, simultaneous with remittance camp visit.

Performed buy and sell foreign currency notes (volume wise) to shipping and other multi-national companies in U.A.E. thus offer the best quote of the day available. Such currencies as US Dollar, EURO, UK Pound, SWISS Franc, etc.

Executed monthly meeting with the front liner staffs at the branch for consultations, concern in their respective corridors on how to improve market trend and performance.

Conducted weekly sponsored programs of U.A.E.Exchange L.L.C. to different corridors such as Indian Festivals, Bangladesh Holidays, Sri Lankan Festivals, Filipino Fiestas and other sports activities.

Sold membership card known as U.A.E. Exchange Gold Card with corresponding target both in corporate and retail markets.

July 2004 – May 2006 ICT Marketing Services Group

RCBC Plaza 19th floor 6819 Ayala Ave.

Makati City, Philippines.

Designation: Credit Card Sales Agent

(U.S. Campaign)

CORE FUNCTIONAL ACTIVITIES:

Responsibility includes, generate prospect, selling credit card, provide excellent customer services under;

a.) HSBC Bank of Nevada – Orchard Bank Master Card

and Household Bank Master Card sales operation.

b.) Bank of America –Master and Visa Card sales operation.

c.) Household Bank Gold Master Card solicitations.

d.) Citibank Visa / Master Card – sales operation (local).

Handled and assist inquiries from current and prospective clients on credit card related problems.

Achieved monthly sales targets, monitored out visits to customers and analyzed their financial needs.

September 2001 – May 2004 Riscuity Receivable Management

ePerformax ( Capital Crossing Asia )

14th Floor Peak Tower P. Leviste St,

Legaspi Village, Makati City, Phils.

Designation: Financial Analyst 2 / Collection Officer (U.S. Project)

CORE FUNCTIONAL ACTIVITIES

Execute basic skip tracing procedures primarily to investigate clients basic information and whereabouts to locate.

Adhered to rules established by U.S. Collection Laws and Procedures under FDCPA (Fair Debt Collection Practices Act).

Reviewed, measured collection productivity and performance.

Carried out field visits where and when it is necessary, handling more complex / difficult cases under local collection CITIBANK.

Tracked and monitored progress on each account to deliver appropriate action plan.

Performed employment verification, validated records of clients in most states in the US (Pilot Project Outbound calls).

Managed and handled collections of multiple accounts under Chase Manhattan, HSBC and Discovery cards (Pilot Project outbound calls).

Handled multiple accounts level 3 credit card collections of Standard Chartered Bank Dubai accounts. (outbound calls )

Conducted and executed collections among large companies in the U.S. such as; The National Check Bureau, Cash America, Bell South Telephone Company, Unifund Collections and Blair Department Stores.

Education

oUniversity of Southern Philippines, Cebu City, Philippines

Primary Education (Graduated, 1973)

oAbellana National School, Cebu City, Philippines

Secondary Education (Graduated,1977)

oFEATI University, Santa Cruz, Manila, Philippines

College Education - B.S. Civil Engineering

(Graduated, 1992)

Other Skills

oComputer Literate (MS word, excel, power point and internet explorer)

oExcellent in both written and communication skills.

oWork oriented with wide knowledge on analytical and technical matter.

oExcellent interpersonal and team skills.

Personal Data

Date of Birth : February 19, 1961

Place of Birth : Cebu City, Philippines

Civil Status : Married

Profession : BS Civil Engineering

Languages : English, Filipino, Cebuano, and Ilocano

Height : 5’6”

Weight : 70 kg

Religion : Roman Catholic

Hobbies : Singing, reading, watching TV and playing tennis.

Citation, Award Received :

1.Top collector of the month Citibank Collection- Oct.21, 2003.

2.Top collector of the month Capital Crossing Asia – Nov.11, 2003.

3.Best Employee Award for Punctuality for the period of August 2002- Feb.2003.

4.Consistency Award for Perfect Attendance 100% for the period August 2002- Feb.2003.

5.Certificate of Recognition HSBC Credit Card Acquisition - 88 Net Sales for the month of January 2006.

6.Certificate of Recognition HSBC Credit Card Acquisition -78

Net Sales for the month of March 2006.

7. Certificate of Recognition HSBC Credit Card Acquisition - 84

Net Sales for the month of April 2006.

8. Certificate of Recognition HSBC Credit Card Acquisition for having

160.33 Production Hours for the month of April 2006.

9. Certificate of Recognition HSBC Credit Card Acquisition for having

Perfect Attendance for the month of January 2006.

Training, Seminar Attended:

1. Union Bank Code of Conduct for Collection Practices – Oct.17-22,

2003. Makati City, Philippines.

2. Fair Debt Collection Practices Act- U.S. Laws and Conduct-Feb. 2003.

Manila, Philippines.

3. Collection Practices Act – Citibank N.A.-March 11-17, 2003, Makati

City, Philippines.

4. Contact Center Foundation Training – Easycall Communication Philippines.

August 12- September 2003, Makati City, Philippines.

5. Job Enrichment Program & Training Enhancement – U.A.E. Exchange L.L.C.

11th – 15th April 2007. Abu Dhabi, U.A.E.

6. Customer Handling and Management Primer – Louis Allen International

12th – 14th January 2008. Dubai, U.A.E.

Contact this candidate