Customer Service Representative
Resume:
ANDREA GAINER
**** ******* ****** *****, *** YORK 10459
************@*****.***
ADMINISTRATIVE AND CUSTOMER SERVICE SPECIALIST
Highly motivated individual with extensive administrative and customer service experience and training, particularly within corporate and sales environments. Demonstrated leadership and management abilities as well as strong verbal and written communication skills. Highly creative, detail-oriented and results-driven, with meticulous attention given to all aspects of each project. Proven portfolio of success within fast-paced, high energy environments. Technical proficiency with computer applications, programs, and software including, but not limited to Microsoft Office and social media platforms. PROFESSIONAL EXPERIENCE
Cast & Crew Movie Production, Brooklyn, New York June 2015 - Present. Parking Production Assistant
• Oversee production area to ensure safety and professionalism in surrounding area.
• Contact municipal offices to assist with production needs.
• Provide additional support as needed.
David’s Bridal~ Yonkers, New York January 2014 - April 2015 Lead Customer Service Representative (CSR)
• Appropriately matched clients with consultants and stylists and maintained communication according to relationship management standards.
• Coordinated opening and closing procedures including financial preparation and management.
• Performed administrative duties and provided support management to operations staff.
• Handled customer issues by providing reasonable resolutions.
• Responsible for overseeing and participating in inventory counts, merchandising, and promotional events.
RMB Tax Services, Bronx, New York December 2009 – May 2013 Tax Preparer
• Prepared, filed, and managed electronic and paper federal and state tax documentation for individuals and small businesses in compliance with current legislation and regulations.
• Performed general office duties including file maintenance, client communications, and scheduling.
• Handled customer consultations and complaints.
Cablevision, Bronx, New York February 2006 – May 2008 Customer Service Representative
• Resolved billing inquires, disputes, payments, change of service request, and general technical inquiries.
• Attained customer satisfaction and issue resolutions through the use of effective communication with support staff.
• Promoted applicable products to meet customer service needs. EDUCATION
Monroe College, Bronx, New York~ Associates in Applied Science in Criminal Justice, June 2008. Jackson Hewitt Tax Services, Bronx, New York~ Tax Preparer Certificate, May 2000 AREAS OF EXPERTISE/ SPECIALIZED SKILLS
High-level sales proficiency; Relationship management; Strong Analytical and problem solving skills; Office administration and logistics ; Detail oriented and organized; Proven customer satisfaction; Microsoft Office Suite; Types 65wpm.
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