Customer Service Administrative Assistant

Yolanda Lovett

**** ******* **** *****, **********, GA 30052 5169

404-***-**** *******.******@*****.***

Objective

Seeking a full time job in a customer service environment as a Medical Administrative Assistant, where there is a need for variety of office administrative skills such as computer operation, data entry, and front office services.

Experience

Ashworth College

Education Specialist, Norcross, GA

2014- 2015

Customer service with assisting students in virtual high school and collegiate programs:

Answering inbound phone calls daily

Opening future courses/enrolling into upcoming semesters

Place student on Academic Review (if needed)

Collect monthly payments/tuition

Send shipment/textbook materials

Assist supervisor with escalated calls

Apply alumni discounts/refunds/referrals

Order diplomas

Stay-at-Home Mom

Homemaker, Loganville, GA

2003-2006 & 2006-2014

Instructing my family in the home on dealing with numerous activities on a daily basis.

Purchase and prepare family healthy meals on a daily basis.

Train and discipline children, assign and schedule household duties according to their capabilities assist in children’s schoolwork and help to develop good study habits.

Explain fundamental hygiene principles and render bedside care to children if ill and train family members on how to provide required care.

Receptionist

Cardiology Of Georgia, Decatur, GA

2005-2006

Provided support with daily activities of a busy cardiology practice including, patient registration/checkout, enter charges, and patient referrals.

Schedule and coordinate all return appointments for physicians and diagnostic testing.

Confirm and rescheduled return appointments as necessary.

Print daily schedules. Collect appropriate payments.

Balance cash box and payment and adjustment sheet daily.

Input and maintain new patient account information in computer system insuring demographic/insurance data is correct.

Scan and index patients’ driver’s license and insurance cards into document imaging system as per protocol.

Insure patients have obtained necessary required referral prior to their scheduled appointment.

Record and track as appropriate. Maintain and update patient information data in computer and chart.

Lactation Technician

Northside Hospital, Atlanta, GA

December 1997 – May 2003

Interacted with patients and physician staff to ensure the proper feedings prepared for special care newborn/infant in the NICU were sufficient on a daily basis for a 24hr feeding.

Prepared and delivered infant formula for NICU infants.

Updated database to prepare for daily census printout.

Answered multi-line phones.

Conducted question and answer sessions with newborn parents/patients.

Procurator for the unit ordering office supplies.

Attended annual classes to maintain CPR certification for department.

Daily maintenance of workspace and equipment to stay in regulation with Joint Commission.

Education

University Of Phoenix, Online

Healthcare Administration/Concentration In Electronic Medical Records

2013-Present

ETI Career Institute, Dunwoody, GA

Medical Administrative Assistant/Billing & Coding

2005-2006

References

References are available upon request.

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