Customer Sales Representative
Resume:
Allena B. Hicks
Houston, TX 77088
**********@*****.***
OBJECTIVE:
Seeking a position in Sales Associate, or Customer Service Advisor with a reputable company where skills and experience can be effectively utilized for increased efficiency and productivity.
WORK HISTORY:
COCA-COLA Dec 2013-Present
Planner/Dispatcher
Houston, TX
Reviewing incoming equipment activity requests timely for accuracy
Make customer contact within 48 business hours following appropriate call script to schedule equipment move activity for CCR service network, Schedule routes based on: Geographical location of customer, duration needed for each activity and travel time between work orders, coordination with Full Service group relating to Full Service installs, removals and moves, special requests, handle rescheduling of incomplete activities as quickly as possible
NATIONAL OILWELL Jan 2012- April 2013
Sales Representative / CSR Representative
Houston, TX
Inside sales rep, JDE, entering orders, dealing with the customer handling invoices, dealing with customers with their issues; Obtain orders from customer, detailed publication specifications; obtain accurate customer deadline dates; ensure that customer deadlines are met; advise production planner of delays or deadline changes; advise customer of prices and changes in specifications; obtain customer approval to proceed with production.
TEXAS TEMPERED Jan 2011- Jan 2012
Sales Representative / CSR Representative
Houston, TX
Obtain orders from customer, detailed publication specifications; obtain accurate customer deadline dates and assist customer in job planning; monitor all jobs in process through the various stages in the production cycle to ensure that customer deadlines are met; advise production planner of delays or deadline changes; advise customer of prices and changes in specifications; obtain customer approval to proceed with production. Visiting Customers,Quoting.
GLASS WHOLESALER May 2001- Jan 2011
CSR Representative
Houston, TX
Entering Phone order into our database for processing, Troubleshooting orders that were in error, monitor all jobs in process through the various stages in the production cycle to ensure that customer deadlines are met; advise production planner of delays or deadline changes; advise customer of prices and changes in specifications; obtain customer approval to proceed with production.
CTI July 1998- April 2001
Order Entry Clerk
Houston, TX
Entering all order in SAP in a timely manner; ensured all orders were processed accordingly. Assist in a cycle counts to assure all material that shipped out was accounted for. Helped with the receiving of material in our SAP system.
SKILLS:
SAP (Production / Manufacturing / Accounting)
Microsoft (Word / Excel / PowerPoint / Outlook)
Typing WPM: 75
TAT
Filing
10 Key By touch (12,000)
JDE Edwards
REFRENCES
Available Upon Request
Contact this candidate