Program Management, Six Sigma Business Process Reengineering ITES Oper

Nandan Ramaswamy

Program Management, Six Sigma

Business Process Reengineering

ITES Operations and Transition

Distribution and Sales Operations

Quality and Information Security Management

Mobile: 984-***-****

Email: ***************@*****.***

15 years of experience across Program Management, Business Consulting, Immigration Compliance, Finance and Accounting Operations, Specialized Financial Services, Voice and Non Voice BPO Operations.

Career Summary

Senior Manager, Operations

First Advantage Global Operating Center – September ’14 to June ’15

Independent Consultant – December ’12 to September ’14

Deputy General Manager, Project Management

IBM India Pvt. Ltd. – August ’11 to July ’12

Sales Director for Amicorp Advisory Services Pvt. Ltd

Managing Director for Cosmmac Solutions India Pvt. Ltd

Group Quality Head (Corporate Quality)

Six Sigma Master Black Belt

Amicorp Management India Pvt. Ltd. – January ’08 to August ’11

Six Sigma Black Belt

HP Global e: Business Operations Pvt. Ltd. – October ’05 to January ’08

Manager – Quality

CLI3L e-Services Limited (Sitel) – April ’05 to October ’05

Assistant Manager – Operations and Quality

Hinduja TMT Ltd. (Hinduja Global Services) – October ’01 to April ’05

Team Leader – Operations

First Ring India Pvt. Ltd. (First Source) – March 2000 to September ’01

Date of Birth

August 1, 1978

Highest Qualification

Bachelor of Commerce from Commercial University, Delhi (distance education) in April 2002

Professional Certifications

Six Sigma Master Black Belt from Indian Statistical Institute, Bangalore in October 2006

Trained Project Management Professional from PMI, Bangalore May 2009

Lead Auditor for QMS on ISO 9001:2008 from Intertek, Bangalore in June 2009

Lead Auditor for ISMS on ISO 27001:2005 from TUV Nord, Bangalore in April 2010

Current CTC

25.43 L Fixed + 6.18L Variable per annum

Expected CTC

As per role and organization fitment

Notice Period

Immediately Available for Employment

Current Location

Bangalore

Preferred Location

Bangalore

Career Profile with the last 3 Organizations

First Advantage Global Operating Center – Sep 2014 to Jun 2015

Senior Manager, Operations

Program Manager for the migration of the Global Operating Platform

Recruitment of key resources for projects

Frame and lead the governance structure and communication plan for the migration

Approve and manage the procurement of software and licenses

Financial management of project budget

Setup and monitor knowledge transfer and communication plans

Define the framework and organization structure of Program Management Office (PMO)

Lead the PMO with multiple delivery arms like Process Quality Assurance, Internal Process Audit, Operations Excellence, Transition and Project Management for South APAC

Lead Transition projects

Independent Consultant – Dec 2012 to Aug 2014

Drive investor engagement and business modelling for space heating and water heating solutions

Establish the brand architecture and diversified identity for an existing appliance distribution setup

Definition of the corporate Vision and Mission; mapping of activities to achieve business goals

Business requirement analysis for the implementation of ERP system

Definition of Operations, Administration, IT and HR policies

Lead the Sales Operations for the Solar Water Heater business vertical

Design and implementation of the business model for stock photography

IBM India Pvt. Ltd. – Aug 2011 to Jul 2012

Deputy General Manager, Project Management and Analytics

Geo Expansion of the Immigrations Operations

IT Transformation projects for automation of processes

Hiring of senior Immigrations professionals

Quality Management

Vendor Management

Special projects

●Reinstated IBM India into the BEP program of the American consulate by Process Reengineering and design of automation of Immigration application processes at IBM

Top performer, recognized for high impact contribution to Global Immigrations Operations in IBM

Turn –around reengineering to design India outbound immigration Work-Permit process to comply with US regulations

Design, automation and reporting of MIS dashboards at the leadership and operations levels

Business Analytics and Compliance reporting to Government authorities

Region Risk Profiling, Delivery Model Design, Service Offering and Operating Model, Budget and Cost outlook, Transition and Operations roadmap for the expansion of Business Visa and Travel Management functions across 46 countries India outbound

Successful in designing delivery models across Central European, Middle East and African, Latin American, North American and Greater Chinese geographies

Engage with consultants for risk assessment and design of operating model, process design, risk controls and audit plans

Define role descriptions and hire resources

Accomplishments with the other Organizations

Quality Management

●Group Quality Head and Management Representative for the successful maintenance of QMS, ISMS (ISO 9001:2008 and 27001:2005) certifications and SAS 70 evaluations for multiple offices at Amicorp

Internal Audits and Management Reviews with zero Non Compliance

Framing of Quality policies, guidelines and process controls through SLA benchmarking

●Chief Information Security Officer (CISO) at Amicorp

●Deployment of Six Sigma tools and techniques across different industry sectors at HP and Amicorp

Project ROI ~USD 1.8mn

Successful roll-out of projects as per Multi Generation Project Planning (MGPP)

~ 1000 hours of training of Six Sigma Green Belts

Implementation of Kaizen projects to achieve continuous improvement

Value Stream Mapping and Reengineering of processes to improve efficiency

Design of VOC and subsequent action plans

Project Management (Non-Technical):

●Process Engineering of Specialized Financial Structures and Workflow Automation at Amicorp

●Vendor Evaluation, Business Solution fitment and implementation of ERP at Amicorp

●Definition and testing of BCPs and DRPs for offices and Business Units of Amicorp

●Profitability analysis for the consolidation of Asia Front Offices in Bangalore at HP

Operations

●Conceptualized, set up and led Cosmmac Solutions, a distribution and sales partner for ERP solutions at Amicorp

●Owner for revenue and cost for Cosmmac Solutions

●Evaluation and due diligence of targets for M&A pursuits of the BPO Business at Amicorp

●Design of service delivery metrics with the client team during deal pursuit and transition at HP

●Strategic 360o review of business operating models with client teams at HP

●Responsible for on-boarding and performance management of 200+ employees as reporting manager at HTMT

●Supervision of workforce management systems at HTMT

●Service Delivery POC between the clients and HTMT during transition of Operations

●Standardization of processes and best practices to support the acquisition of new projects at HTMT

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