Manager Customer Service

KELLY JONES-GRECO

*** ******** *****, ********, **** 43460

Home: 419-***-**** • Cell: 419-***-****

*************@*****.***

SUMMARY

To hold a position within the organization that will benefit from my initiative, capabilities, and offer the potential for

advancement and increased decision-making responsibilities.

HIGHLIGHTS

Microsoft Office *MS Outlook *Scheduling/payroll tools

EXPERIENCE

Store Manager 09/2014 to present

New store location in Napoleon, Ohio.

Have worked hard over the last year to build up a strong working relationship between our front end and

pharmacy teams.

Our store is currently the highest volume pharmacy in the division.

Assist my District Manager in scheduling help for remodel locations, Tour local stores and verify compliance

with FDA, OSHA, and Rite Aid policy.

Currently training a new associate to be a Store Manager, while watching over another district in the area.

Currently being trained to become a District Manager.

RITE AID CORPORATION

Divisional Category Manager 05/2013 to 09/2014

Division 2(OH,MI,IN,ME,VT,CT,WV,NY,NJ,PA,RI, MA,NH) & Division 4(Metro NYC & NJ).

Category Manager in charge of Photo Sales, managing supply costs, working closely with the divisional and

regional field teams.

Oversee 1800 locations.

Extensively work with the online reporting system to track and sort issues within stores.

Partnered up and built strong working relationships with the Corporate Category Management, Distribution teams,

District Managers, and Store teams.

Conduct day to day store visits throughout the two divisions to assist store teams in building skills to better assist our

customers.

Consistently work to drive sales, and focus on supply cost within our stores.

Position required extensive travel for weeks at a time.

RITE AID CORPORATION

Regional Category Manager 01/2007 to 05/2013

region 23, OH/MI/WV.

Category Manager in charge of Photo Sales, managing supply costs, working closely with the regional field

teams.

Over see 500+ locations.

Extensively worked with the online reporting system to track and sort issues within stores.

Partnered up and built strong working relationships with the technician group, Corporate Category Management,

Distribution teams, District Managers, and Store teams.

Developed and implemented sales focus plans for select stores.

Conduct day to day store visits to assist store teams in building skills to better assist our customers.

Created a company newsletter for our category.

Consistently work to drive sales, and focus on supply cost within our stores.

Position required regular travel throughout the three covered states.

RITE AID CORPORATION

Maumee, Ohio

District Manager Assistant/Pharmacy Scheduler 09/2005 to 01/2007

Assist the district team in making sure that the stores are run smoothly, track completions for 32 stores and report

to the District Manager, also Schedule over 60+ Pharmacists in our district, this also includes handling payroll,

and controlling payroll budget costs for the pharmacy side.

Used a variety of scheduling software tools to manage the position.

Store Management.

RITE AID PHARMACY

Perrysburg, Ohio

03/1997 to 09/2005

8+ years of management experience.

Interviewing, hiring, and training of associates.

Worked with the local community college to post open job positions with the college job board when needed.

Broad experience in all phases of payroll, store ordering, scheduling, inventory control, customer service, store

revisions, banking procedures.

Supervised colleagues during hectic seasonal periods, and general upkeep of the store.

In charge of the Children's Miracle Network fundraiser within our store.

This included several hours of at-home work, telethons, and working with many local corporations to obtain

donations towards our program.

EDUCATION

6/1996

E.L. Bowsher High School, Toledo, Ohio

A.A: BUSINESS MANAGEMENT/INTERNATIONAL 5/2003

Owens Community College, Toledo, Ohio

Business Management/International

SKILLS

Banking, Budgeting, Customer Service, Hiring, Inventory Control, Managing Associates, Microsoft Office, MS Outlook,

Payroll Reporting, Sales, Scheduling, Store Management, P & L Management.

Contact this candidate