field engineer, sales engineer

Roberto Muñoz

**** **** *****

Miami, FL, *****, USA

Cell: +1-786-***-****

E-Mail: *******.******@*******.***

Pro-active and result-oriented professional with a B. S. in Engineering with experience in the Industrial Field. Part of my expertise is in the Automation and troubleshooting because I have worked as a Technical Advisor and After Sales Customer Services in Electronics and Automation fields. Also, I ve worked as a Product Specialist and Customer Service in the Medical Field which has gave me strong skills in customer service and sales. I've also had management responsibilities and coordinating operations and distribution of whole selling products which gave me strong problem solving & analytical skills coupled with strategic thinking and confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs. I m fluent in English and Spanish. On the other hand, I’m legally authorized to work in the USA.

Technologies Worked On

Engineering, Medical Equipment

Areas of Expertise

Automation & Controls

Set Up, Troubleshoot & Fix

Technical Service

Sales & Service Operations

Operation Management

Strategic Thinking

Change Management

Controls & Instrumentation

Problem Resolution and Decision Making

Strategic Business Plans

Medical Devices

Fluent in English, Spanish

Process Control

Highly Organized and Strong Analytical Skills

Leadership & Strategy

Superior Interpersonal / Presentation Skills

Articulate Oral and Written Communication

Customer Focus

Human Anatomy

Medicine

Industrial Professional Experience Related to this Position

GIRCA C.A – Distributor in Venezuela of MD Motorcycles (Guangzhou Haojin Motorcycle Co., Ltd), Venezuela

Apr 2014 – Nov 2014

GIRCA, C. A. is one of the biggest whole sellers in Venezuela of Motorcycle Spare Parts and Motorcycles.

Operations Manager

Coordination, Planning and Distribution of motorcycles spare parts and motorcycles (400 Motorcycles and +10.000 spare parts / Month Average). Travel to another cities to do planned visits to dealers in the area to verify if they fit the rules and keep the corporate image of the brand. Search new investors for opening new dealerships to sell motorcycles and spare parts nationwide. Make the design of new processes for the inventory department to receive and ship all the motorcycles and spare parts nationwide.

Corpoelec, C. A., Venezuela

Mar 2012 - May 2013

Corpoelec, C. A. Is the main company in Venezuela which provide Electric Energy to the country

Project Engineer, Maintenance Engineer

Development, implementation and monitoring of project engineering of power plants (Thermoelectric Plant). Set Up of maintenance workshops in the area of instrumentation, electrical and electronics in the thermoelectric plant. Set Up and Programming of PLC used on the project. Replacement of pieces (valves, meters, etc.) with bad performance.

Gavenplast de Venezuela, c. a., Venezuela

Aug 2009 - Mar 2012

Gavenplast de Venezuela, C. A. Is an important company in Venezuela which create plastic products for other industries and end users.

Plant Engineer

Understanding the operation of several automated machines for the plastic injection used in the company and perform the maintenance and fixing of potential problems that may occur with them. Management of quality controls inspection to final products to keep the high quality of the final product. On the other hand, have direct contact with customers when being counseled about the final product. Design of a new automated printing process using PLC to get a faster and more secure printing process to enhance the production and reduce the accident risks.

Sales and Additional Professional Experience

CARMAX Auto Super Store, Inc., USA

Oct 2015-Present

CARMAX Auto Super Store, Inc. is the biggest and most important retailer of used cars in USA.

Inventory Associate

Prepare Vehicles for delivery to customers. Check – In and receive vehicles that are shipped to CarMax. Complete the daily scanning and reconciliation of the vehicle inventory. Ensure that all vehicles meet CarMax Final Quality Standards. Perform cosmetic inspections. Provide outstanding customer service at all times.

Abilities required:

Read, interpret, and transcribe data in order to maintain accurate records. Successfully work with and through associates of other departments within the store. Required to perform multiple duties in a high-energy, fast-paced working environment. Speak and listen effectively in dealing with customers/associates, both in person and over the phone. Complete CarMax provided training in all functional areas of the inventory process, allowing for cross-training and full coverage of the Inventory Department.

Simbul, LLC, USA

Dec 2014- Oct 2015

Simbul, LLC is a company located in Miami, Florida dedicated to sell R/C Drones.

Retail Sales

Attract new customers to buy the products. Make sales to customers using my skills in English and Spanish. Give customers full training about how to fly the R/C Drones. Set Up, Calibration, Troubleshoot and Fixing of the R/C Drones. Make inventory and count the money every opening and closing and report to the Store Manager. Be In charge of the store when the Store Manager is not there. Give customers all the information about the devices and give an excellent customer service.

Intermedics Supply, Inc., USA

Jan 2015-May 2015

Intermedics Supply, Inc. Is a medical devices distributor for Florida – USA and Latin America located in Miami, FL

Product Specialist (Part Time)

Give customers full training about the devices functions (Software and Hardware). Set Up and calibration of the medical devices sold by the company. Troubleshoot and fixing of the medical devices following manufactures procedures. Assist to specialized trade shows to display all the devices and meet new customers worldwide. Keep in touch with customers to meet all their needs and to keep strong professional relationships.

Inversiones Sun – Med, C. A., Venezuela

May 2013 – Mar 2014

Inversiones Sun Med, C. A. is an exclusive Medical Devices distributor in Venezuela

Product Specialist

Product Specialist dedicated to the sale and distribution of Medical Devices specializing in the areas of lighting, audiometry, spirometry and more. Set up and full training about software and hardware of the devices. Assist to specialized trade shows to meet new customers and show all the products to make a great impact in the Medical Field Market. Troubleshoot and fix of the devices giving excellent customer service using high standards of interpersonal communication skills. Work on the field (Hospitals, Medical Centers, etc.) to satisfy customer needs.

Cientifica Industrial de Venezuela, C. A. (Bioservicio). Venezuela

Dec 2007 – Aug 2009

Cientifica Industrial de Venezuela, C. A. Is one of the most important companies which distribute and lease Laboratory Medical Devices in Venezuela

Technical Advisor

Study and complete understanding of operation and repair manuals of Laboratory Diagnostic Medical Devices. Troubleshoot and diagnose the problem to fix them at the moment. Fixing processes on the field (Hospitals, Medical Centers). Learn the proper functioning of equipment to support sales department and to provide excellent advice to customers using the best professional relationships to keep the customer satisfied. Knowledge of the proper functioning of the devices to give an excellent advice to customer from the technical side to be an excellent complement for the sales department.

education

B. S. in Electronics Engineering (Automation & Controls): Rafael Belloso Chacin University, Venezuela: 2003 - 2008.

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