Customer Service Sales

Nina M. Elizondo

Auburn Hills, MI * 248-***-****

*********@*****.***

SUMMARY

Experienced professional that successfully engages in customer satisfaction within the finance and retail industries; apparent in noted increased revenues. Strong in problem solving abilities; evident in senior management concurring with case escalation recommendations. Conscientious in administrative tasks including data management, order processing, scheduling, collections, draft or abstract reports and claims recording. Bilingual in English and Spanish. Keys skills include:

Multitasking

Training/Seek

Fast Learner

Customer relations

Inventory Control

Flexible

Coaching

Sales

Diversity

Communications

Business Acumen

Quality Control

Dynamic

Decision-making

Recruiting

PROFESSIONAL EXPERIENCE

Action Painting Restorations - A high volume commercial, industrial and residential exterior painting company

Office Administrator, Rochester Hills, MI 7/2015 – Present

Self-trained and implementation of a powerful software: Jobber

Specialized in assigning, organizing, orchestrating and preparing the schedules for each crew (6)

Managed and communicate daily operations to each department

Personal secretary to the owner-dictations

Prepare Exterior Estimate packets

Accounts receivable

Eagle Ottawa - An organization providing over 100 solutions in leather products for the automotive industry.

Business Analyst Internship, Rochester Hills, MI 6/2011 – 9/2011

Independently coordinated an asset database/tracking system for internal and external users, which saved overall 20% of contracted company time

Audited warehouse, inventory, and equipment; calculated and recorded current depreciation; examined files for accuracy

10-key data entry

Led project team in database build

Volunteered an additional 30 hours to finalize assignment

Minacs - A leading business solutions company that partner with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors.

Help Desk/Customer Service Rep, Farmington Hills, MI 12/2004 – 8/2009

Performed in providing bilingual customer service support and resolving issues and/or escalating the matter for further investigation

Engaged in customer anomalies via email, phone calls, and support tickets driving towards resolution

Assisted customers with activations; account inquiries, billing, contract processing, collections

Sales including mobile phones, phone accessories, data packages, service plans

LA Insurance - A service organization connecting consumers with Insurance professionals who can provide custom price quotes for a variety of insurance products.

Sales/Accounting Clerk, Waterford, MI 1/2003 - 4/2003

Sold and managed clients automotive/motorcycle policies

Handled and managed large quantities of cash

Engaged in all office duties and customer service matters

Great Lakes Claims, LLC - A third party insurance claim administrator and a full service call center that offers a variety of call center-outsourcing solutions.

Claims Representative, Troy, MI 8/2001 - 11/2002

Spearheaded the recording insurance division of auto, property, and flood claims for liability losses at $100k +

Bilingual liaison for staff and Spanish speaking customers

Trained new employees

Culi Services - A staffing firm providing personnel resources to meet organizations demand of the right skill set within the culinary industry.

Payroll/Staffing Specialist, Royal Oak, MI 4/2001 - 8/2001

Recorded and submitted 30+ client time and billing matters

Prepare 100+ employee payrolls; submit to corporate office and log books

Budget control totaling $4 million

Screened new employees and staff orders for clients

Precision Quality Services, LLC - An organization providing inventory and quality control within the automotive industry.

Administrative Assistant /Quality Control Manager, Rochester Hills, MI 6/1999 - 4/2001

Delivered consistent record of monthly and quarterly sales, inventory

Liaison of all Spanish speaking employees and affairs

Trace shipping and receiving orders, process invoices

Assisted in operational reporting and quality measures

EDUCATION/TRAINING

Bachelor of Science, Business Administration with a concentration in Accounting

Baker College

Dean’s List Recipient

ADDITIONAL REVALENT INFORMATION

General Accepted Accounting Principles (GAAP) knowledge

Proficient with Microsoft Office Suite including Access

Excel Spreadsheets, Windows 10

QuickBooks, Peachtree, Intuit, Jobber, Oracle

Volunteer work with the Homeless (Seeds of Hope) and the Salvation Army

Contact this candidate