Customer Service Manager

Personal Statement

I am a proactive, hard-working, self-motivated and confident individual, with many years experience in Cafe Team leader, Basic Barrister, Bar tendering, Waitressing, Customer services, Retail Sales, Administration, Account Management. I have consistently proven myself to be a valued team member and throughout my career have been promoted into different departments with additional responsibilities, including training, team leader and management positions. I have the ability to work in, small or large teams, as well as working using my own initiative working just as effectivity.

I work well under pressure and have spent the last 8 years working in a very fast paced, security conscious, target driven, environment, always achieving company targets. I am totally dedicated to my work and take great pride in any task I am given. I have a ‘can do’ attitude and I am always pushing to challenge myself to develop my skill sets further. Experience June 2015- Present Virgin Active VCafe Melbourne,Australia Job Title: Cafe Team Leader

• Managing a team of 5 cafe staff, motivating, inspiring, and leading the team to ensure an excellent level of customer service is achieved

• Recruitment- Interviewing and training new starters

• Creating a food, smoothie, and protein shake menu from scratch

• Sourcing suppliers for all raw materials for stock including food, protein, drinks, coffee, and serving appliances

• Ordering all stock items and ensuring the stock levels are always kept replenished

• Barister- making coffee, basic latte art

• Preparing and serving sandwiches, toasties,wraps, protein balls, protein shakes, and smoothies

• Preparing monthly rostas for myself and 5 staff

• Cashing up

• Preparing end of day and monthly reports

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February 2015- May 2015 The GolGol Hotel & Thirsty Camel BottleO Gol Gol, Australia Job Title: Bar Tender, Waitress (weekends and evening)

• Serving drinks responsibly and preparing cocktails

• Barister- making Coffees, basic latte art

• Taking food orders and waitressing

• Ran the outside bar for functions including weddings, party's and business events

• Opening and closing checklists including all prep, restock and cleaning duties

• Serving alcohol and cigarettes in the Bottle Shop responsibly January 2015- May 2015 2nd year Visa Rural Work Mildura, Australia

• Completed my 88 days rural farm work to grant my 2nd year visa.

• Picking, Packing, Pruning, Planting all types of fruit and vegetables

• Cleaning factory machinery, large water tanks/filers and fertiliser tanks

• Driving a tractor

January 2006- November 2014 Next Directory PLC Leicester, England Job Title: Fraud Analysis and Account Manager

• Investigating fraudulent activity on customer accounts, from personal claims externally and internal claims from the business suspect department

• Collating claims and evidence, including CCTV footage, credit card usage, customer history, inbound/outbound questioning, and determining outcome

• Inputting files into a security database

• Liaising with the police, and proving detailed investigation files. Address: 18/37 Fitzgerald Street, South Yarra, Melbourne, 3141 Email: ***********@*****.***

Telephone: +61-045*******

Driving License: Full UK

Natasha Kerr

• Training all new starters on processes, computer systems, and interrogation questioning.

• Creating daily, weekly and monthly reports for management for staff attendance, devised weekly staff rostas, processed holiday requests, recording all health and safety incidences.

• Monthly meetings with managers and directors on trends, performance and potential improvements to increase productivity and effectiveness of the department

• Conducted new starter risk assessments and health and safety training December 2011- November 2014 The Wheatshief Pub Leicester, England Job Title: Bar Tender, Waitress (weekends and evening)

• Serving drinks responsibly, preparing cocktails, smoothies and juices

• Serving food and preparing garnishing and desserts

• Cleaning down tables and full clean down in the evenings

• Assisting with food and beverage orders

• Cashing up

December 2004-January 2006 Amber Wealth Management Aylesbury, England Job Title: Administration Assistant/ PA to MD

• General Administration duties, including answering the phone, sorting/responding to Managing Directors emails, typing client letters.

• PA to the Managing director, responding and completing any errand requests.

• Data entry and Filing (both manual and computerised)

• Managing/ Booking/ Rearranging client appointments

• Ensuring the smooth running of the office to ensure both the md and 2 sales representatives could carry out their daily duties without interruption

• Cashing deposit cheques in the bank

May 2004-January 2006 Bradleys Supermarket PLC Leicester, England Job Title: Cashier/ Team Leader

• Cash handling, banking, reconciling accounts

• Delegating daily workloads through the team ensuring all tasks were completed

• New starter inductions, including health and safety procedures, store layout, product and promotion knowledge

• Replenishing stock, stock taking/ordering, waste

• Staff rostas

• Conducted Probation reviews and disciplinary hearings April 2003- May 2004 Stones Bar and Cafe Corfu, Greece Job Title: Bar Manager

• Managing the daily running of a busy cocktail bar and café

• Creating new cocktails

• Creating and planning new promotions and incentives

• Serving drinks responsibly, preparing cocktails, smoothies and juices

• Cashing up

• Replenishing stock, stock taking/ordering

July 2000- April 2003: Aqua Hair Salon Leicester, England Job Title: Hair Stylist and Colour technician

• Styling- Cutting, Shaving, Razoring

• Colouring- Highlights, Foils, Fashion Colour, Full/Semi Permeant Tint, Creative Colour

• All reception duties- managing appointment, cash handling, banking and stock ordering/ rotation

Education June 2000- Rawlins Community College- England- 11 GSCE A-C including Maths, and English August 2003- Gilbert Tansley Hairdressing Academy- NVQ Levels 1,2 and 3 in Hairdressing Technician, Stylist and Colorist

Interests Travelling, Reading, Food and Wine, Cooking, Music, and Culture. References available upon request

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