Administrative

To Whom It May Concern:

My Name is Donna O Boyd, I’m in search of a Career change. I would like to Thank You for taking the time to review my resume. I have spent an extensive amount of time in customer service, I enjoy working with people and I get a lot of self satisfaction from helping others. Anything I don’t know or any experience I don’t have, I am more than willing to learn and I am an easy learner. Thank you very much for your time and consideration.

Thank you

Donna O Boyd

DONNA O BOYD

6343 N. GENOA WAY

AURORA, CO 80019

303-***-****-cell/message

QUALIFICATIONS:

Hard worker, enjoy working with other, easy learner, love to help others learn and always ready to learn something new. I acquired a Medical Assistant Certificate in 1983. I have worked in customer service for over 31 yrs, my last 13yrs working with the Driver License Office in which I worked as Greeter,Lead worker, Assistant Manager and Manager positions. I have 13yrs of daily accounting, making employee schedule, employee time sheets and keeping employee files in order. I have 26yrs of cashier experience, worked in Grocery store, convience store and Airport gift shop . I worked in the RTD call center receiving in bound calls answering approximately 200+ calls a day. I have trained and supervised between 4-15 employees. I am computer friendly, type approximately 40wpm, 18yrs of data entry .familiar with most office equipment and if I don’t know something, I’m more than willing to learn.

VOLUNTEER SERVICE

**I have been a volunteer worker at the Commerce City Adult Recreation center since 2011 to the present, working at the Pancake breakfast and other functions.

WORK HISTORY

DEPARTMENT OF REVENUE

Driver license department Assistant Manager

May 2001 to May 2014

First 3yrs I was a driving examiner, issuing approximately 20+ document an hour of i.e.; written test,regular license or permits, cdl license or permit, motorcycle permit or endorsement of license, Transferring of out of state license, and state id cards. Other duties included cashier, reinstating driving privileges, taking photo and actually administered the physical driving test, about 5-6 drive test an hour. I got promoted to Assistant Manager in which I did the same work and in addition, I would open and close the office, prepare daily deposits and reports, answer all customer complaints or commendations, training of new employemployees wanting to learn management jobs, ordering of supplies, office audits and supervision of 9-15 employees. Some times having to be Security of the office.

R.T.D (regional transportation district)

INFORMATION SPECIALIST (in bound calls)

December 1995 to May 2001

In This position answered approximately 200+ calls a day, supplying customers with information such as how to get from one destination to another. Also provided them with information on the cost of the bus fare, bus passes, tokens, and where they can be purchased, rules and regulations, take complaints and accommodation. I have worked at several of the R.T.D sales outlets. I have experience with the AVL, bus tracking system, which I would use to track down early or late buses and call the customer back with the information to situation on that bus. Familiar with spread sheet, excel and windows.

EDUCATION

Graduated from Montbello High School

Medical Assistant Certificate from Emily Griffith Opportunity School

*this gave me some college credits

* I read the Benediction at the School Graduation

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