Customer Service Manager

Curriculum

Vitae

Name: Carol Ann Stott

Address: ** ******* ******

Cooks Hill, Newcastle.

NSW 2300

Telephone: 044*-***-*** (Mobile)

Email: ***-*****@*******.***

CAREER OBJECTIVE To use my organisational and people skills and my experience in a rewarding and challenging position

CAREER SUMMARY

Present Restaurant Manager

Il Grifone Restaurant

Mar. 2008-Nov 2013 Bistro Supervisor

Caboolture Sports Club

May 2004-Mar. 2008 Service Advisor

John R Weir Mercedes – Dundee (Scotland

Oct. 2005-Aug. 2007 Bar Manager

Pillars Bar & Lounge – Dundee (Scotland)

Mar. 2008-May 2004 Senior Clerical Officer

Pullman Fleet Services – Dundee (Scotland)

Feb. 1997-Mar. 2008 Sales Advisor

Stockline Plastics – Dundee (Scotland)

Feb. 1996-Feb. 1997 Office Administrator

Tayplant Sales Ltd. – Dundee (Scotland)

Apr. 1981-Feb. 1996 Clerical Assistant

Charles Gray Builders Ltd. – Dundee (Scotland)

Aug. 1978 – Apr. 1981 Clerical Assistant

Matthew Timmons Heating Engs. – Dundee (Scotland)

SKILLS & PROFESSIONAL DEVELOPMENT

Computer literate at Microsoft Office, Word, Excel, Access and Outlook Express. Competent typist, & team player

EDUCATION

St. Johns RC High School – Dundee (Scotland)

‘O’ Grade: English

Mathematics

Arithmetic

Home Economics

CERTIFICATES & FURTHER EDUCATION

Responsible Service of Alcohol

TAFE NSW Ourimbah Campus

Certificate IV in Hospitality

ACADEMY AUSTRALIA – SKILLS QUEENSLAND

Senior First Aid Certificate

TAYLORMADE FIRST AID SOLUTIONS

CAREER HIGHLIGHTS

Being voted employee of the month by my peers

Helped set-up and train staff in a new computerised reservation system. This was a major change for the restaurant which was moving from a paper based system.

Saved the night for a party of 15 people. Their booking had been entered for the wrong night. I persuaded them that the restaurant was just running a little behind schedule and they left happy and none-the-wiser to the situation.

HOBBIES & INTERESTS

Reading, Socialising, Crosswords & other Words puzzles.

REFEREE : MR. PETER HUME

CATERING MANAGER

CABOOLTURE SPORTS CLUB, QLD

PHONE 07 3142 1500

Contact this candidate