Customer Service Human Resources
Resume:
Douglas L. White
Charlottesville VA 22901
.
Employment Objective
A highly organized, take charge professional with more than 12 years of customer service in U.S. Army and civilian world. Strong problem solving and decision making skills with the ability to develop and implement effective action plans. Commitment to detail in doing the job right the first time in completing all projects. Excellent communication and presentation skills. A team leader, providing motivation and training by example. Knowledge of administrative and clerical procedures and systems such as word processing, managing files
and records, designing forms, and other office procedures and terminology.
Professional Profile
● Highly positive, motivated, self-driven, with 12 years of Customer Service Success
● Genuinely enjoy helping people and showing the path to self-efficiency.
● Ability to bridge gaps and build relationships resulting in great customer Service
● Serve as a link between management and employees by handling questions,
interpreting and administering contracts and helping resolve work-related problems.
● Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
● Plan and conduct new employee orientation to foster positive attitude toward
organizational objectives
Employment
Career Coach, C.I.W.P North Highlands, CA 2014-2015
Homeless Outreach Specialist, Salvation Army Seattle, WA 2011-2014
Personnel Supply Specialist, United States Army Ft. Lewis, WA 1996-2009
Customer Service
● Helped disabled adults find Jobs and make integration/transition to outside
community an easier process
● Acted as a liaison between Staff/Companies/Managers to build relationships and boost morale
● Communicate with my Clients/Staff/Customers to rid barriers and obstacles needed for self-efficiency
Supervisor
● Provided Supportive leadership to my staff of 9, to produce more vendors, less residents and much needed volunteers
● Ensure Direct Staff Support and Supervision
● Participated and Supervised in Occupational classification in managing manpower resources
● Prepare or maintain employment records related to events such as hiring,
termination, leaves, transfers, or promotions, using human resources management system software
● Interpret and explain human resources policies, procedures, laws, standards, or regulations
● Hire employees and process hiring-related paperwork
● Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
● Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns
Administrative
● Maintains workflow by studying methods; implementing cost reductions; and
developing reporting procedures
● Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes
● Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
● Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
Education/Certificates
Jesuit HS 1995 Grad Carmichael, CA
United States Army Honorable Discharge 1996-2009 Ft. Lewis, WA
Adult CPR and AED and Standard First Aid Certified
Blood borne/Airborne Pathogen Certified
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