Customer Service Manager

Michelle Stappert

608-***-**** / ****************@*****.*** / LinkedIn Profile: www.linkedin.com/pub/michelle-stappert

Professional Skills

Highly critical thinker effective in analyzing situations and driving to successful solutions

Excellent communication skills, developed through experience in customer service, relationship management and remotely directing administrative/support staff

Successful at building meaningful relationships with consistent follow-through and meticulous attention to detail

Flexible team player who excels in a fast-paced work environment, doing whatever is needed to get the job done right the first time

Work Experience

August 2015 to present United States Post Office Lancaster, WI

Rural Mail Carrier

Accurately sort and deliver the mail

January 2014 – August 2015 OPMpros.com Montreal, Canada

Senior Affiliate Manager

Execute the day to day operations of multiple affiliate marketing programs to meet marketing goals and maximize online revenues while directing 6 account coordinators in their daily tasks.

In 2014, drove 35% increase in sales for portfolio of 10 major clients, totaling sales over $23M

June 2006 – December 2013 DBG Partners Southlake, TX

Merchant Relationship Manager

Identify and manage top tier merchants in multi-million dollar loyalty shopping programs supporting top financial and hospitality clients including Bank of America, Marriott Hotels, IHG, Choice Hotels and American Express

Manage client relationships for several of the financial/hospitality clients

Sell paid advertising space while consistently exceeding sales goals in a challenging financial climate

Work with internal project management team to scope, build and launch new programs

February 2004 – June 2006 Lands’ End Dodgeville, WI

Affiliate Marketing Manager

Managed a $30 million dollar a year affiliate program with thousands of affiliate partners while meeting sales and profitability goals

September 1989 - February 2004 Lands’ End Dodgeville, WI

Various positions at Lands’ End

Liquidations – Developed and executed strategies to provide maximum cost recovery through various channels including Internet, Print and Stores

Inventory planner – Evaluated inventory forecasts to determine catalog placement, proofed catalog copy

Other roles - Direct Marketing and Order processor – Developed world class customer service skills

Education

MBA University of Dubuque Dubuque, IA

BS – Business Administration- Management University of Wisconsin Platteville, WI

BA – Criminal Justice University of Wisconsin Platteville, WI

Contact this candidate