Customer Service Manager

PIPER E. JOYCE

**** ********* **, **** *******, LA, 70607

281-***-**** *******@*****.***

OBJECTIVE

To utilize my experience in document control, accounting and office administration with a company that will offer opportunity for individual growth.

WORK EXPERIENCE

October 2014 – September 2015 RTI Energy Systems, Spring TX

Document Control Specialist

Responsible for controlling the number, filing, sorting and retrieval of electronically stored or hard copy documentation produced by technical teams, projects or departments in a timely, accurate and efficient manner.

Support technical projects and departments.

Receive, catalog and store hard/electronic copies of all technical drawings, reports and related information, in line with policies and procedures

Allocate and control the document numbering system for the project work

Attend project planning meetings daily to stay on schedule and encounter any problematic documentation.

Work with Third party Inspectors with project information and deliver schedule of data books.

Various clerical duties

Work with several Project Managers with submittals of documentation and maintain numerous spreadsheets with pertinent information.

Interact with Inventory Manager on scheduling shipments once parts have approved Certificate of Conformance.

Maintain customer relations and correspondence.

June 2014 – September 2015

RTI Energy Systems, Spring TX

Production Coordinator

Utilized GageTrak software to ensure tools and equipment are calibrated and tracked on schedule.

Performed and documented monthly calibrated date inspections, and tracked calibrated results.

Assisted departments in locating, assigning, ordering and managing gages.

Coordinate and schedule work orders for equipment requirements and ensure activities are completed on time.

Ensure external calibration contractors complete work as required, on time and using the correct standard.

Work with engineering, manufacturing, and quality assurance teams to address potential product concerns related to maintenance, calibration, and tooling issues; defining and implementing effective corrective actions; and monitoring post-implementation effectiveness.

Serving as the primary GageTrak system contract during internal audits and external inspections : ISO 9000 and API

Participate in identifying system critical components and instruments

Prepare equipment for shipment to outside vendors

Provide support to the Document Control Department staff

Assist QA & QC departments with audits, procedures, document control and other duties as assigned

Assist with implementation of Q-Pulse software to strengthen quality systems and work flow

July 2011 – June 2014

Chumley and Associates Houston, TX

Accounting/A/R/Billing/P/R

Work on custom accounting and distribution software

Accounts Payable/Receivable

Daily deposits

Sorting mail

Invoicing for multiple offices including Houston, Dallas, and Louisiana

Responsible for monthly invoicing over 20 factories

Reconcile bank statements

File orders electronically

Close out and process customer invoices

Coordinate with warehouse supervisor ensuring all orders are correct and on time

Work in a small office environment picking up additional duties on a regular basis

Responsible for multiple filing systems

Customer Service

March 2006-August 2008

Construction EcoServices, Inc./StormWater Structures Houston, TX

Accounting Supervisor/A/R/Billing/P/R

Billed monthly approximately $1,000,000 on over 300 projects

Collected $30K - $50K on accounts 24 months delinquent first month employed

Admin. To the Controller; assisted Operations Manager

Managed Files of over 300 Active Construction Sites

Implemented Training Instruction for All Accounting Employees

Managed Inventory and Inventory Transfers Between Companies

Credit Reference and Verification

Managed Payables and Receivables

Deposits & Credit Card Reconciliations

Customer Service

COMPUTER EXPERIENCE

Microsoft Office; Internet Explorer ; QuickBooks Premiere Contractor Edition 2007; ADP; Excel; PowerPoint, SAP, GAGEtrak, Q-Pulse, Word 2010

RECOGNITION OF EXCELLENCE

Award of Excellence 2007

Certificate of Completion for Apartment Leasing Agent 2010

NOTARY

EDUCATION

Kaplan University – Online – Business Management Intermittently

Columbia College Ft. Leonard Wood, MO

Stephen F. Austin State University Nacogdoches, TX

Conroe High School Graduate Conroe, TX

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