Customer Service Assistant

LISA DONATIEN

***** *** **** **. *********, NC **269

Home: 980-***-**** -Cell: 980-***-****- ****.*********@*****.***

PROFESSIONAL SUMMARY

Technically-adept Administration Assistant with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations, who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

SKILLS

SAP Software, Six Sigma Green Belt Training, Microsoft Word, MS Windows proficient Excel, Access, PowerPoint, FrontPage, Visual PowerPoint presentations Basis, Web Page design. Adobe Premier Pro, after effect

Excellent problem-solving abilities

Project planning and development Excellent communication skills

Six Sigma Green Belt Certification

Filing and data archiving

Team building Project planning

EDUCATION

Aug. 2004- May 5, 2009 Bachelor of Science: Computer Information System

Livingstone College -Salisbury, NC

GPA: 3.6/4.0 Computer Information System Magna cum Laude

Top 10% of class

Graduated Magna Cum Laude

Outstanding Achievement Award

Sept. 2009-Sept. 2011 Associate Degree: Theology

Charlotte Life Christian University -Charlotte, NC

Associate degree in focus of Christian Education

Graduated Cum Laude

August 2000- June 2004 Advance Diploma

Miami Edison Sr. High -Miami, FL

WORK EXPERIENCE

07/2015 to Present Inventory Auditor

REGIS INVENTORY Inc. -Charlotte, North Carolina

Identify opportunity covering all inventory and maintain data entry.

Verify accounts and carefully check the accuracy of business record.

03/2015 to 03/2015 Customer Service/Sales Consultant

Uptown Consulting Inc. -Charlotte, North Carolina

Provided service-oriented sales and marketing needs.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Built long-term customer relationships and advised customers on purchases and promotions.

06/2008 to 03/2015 Assistant/Warehouse Clerk

Perdue Farms Incorporation -Concord, NC

Control inventory and counts in the warehouse.

Identify Opportunity covering all inventory and maintain data entry.

Providing a formal problem solving & Change methodology to Improve process.

Develop a culture of "Root Cause Analysis" & Data-Based decision making.

Answered and managed incoming and outgoing calls while recording accurate messages.

04/2014 to 01/2015 Camera Operator/Control Room

Access 21 Television Public Access -Charlotte, NC

Assemble, Prepare, and setting up equipment prior to filming

Operate Camera for shooting assignment

Following camera script and direction from floor director.

10/2007 to 04/2008 Empowering Scholars TUTOR -Salisbury, North Carolina

Assist Students who are having trouble in classroom.

Equip them with studying guide to help them make an improvement in the classroom.

Successfully improved student participation in the classroom through integration of creative role-playing exercises.

ACCOMPLISHMENTS

Developed and implemented Continuous Improvement, which resulted in increased company efficiency and productivity.

Managed inventory and purchase orders for Ingredients and Packaging supplies for busy office of 400 employees.

Name Recipient for the Grady Nelson Scholar Award 2 years in a row.

Inducted into Alpha Kappa Mu National Honor Society

Rookie of the years- Livingstone College Tennis Team

Student Athlete of the year- Livingstone College 2007-2008

HONORS/AWARDS

Employee of the Month Perdue Farms May 2009

Inducted in Alpha Kappa Mu National Honor Society, academic year 06-07.

Awarded to Livingstone Dean's list academic year 05-09.

Student-Athlete of the Year 07-08 Grady-Nelson Scholar Award 07-08/08-09

Tennis Team Rookie of the year 07-08

Student Athlete Advisory Committee, Track and Field Representative Empowering Scholars

Program/Tutor Active Participant of SIFE Team Sport Medicine (Student Assistant)

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