Customer Service Manager
Resume:
EDWARD J. DURDELLA
Cuyahoga Falls OH 44221
(216) 848 – 8852
*********@*****.***
OBJECTIVE
To utilize, inherent and professionally acquire skills while obtaining valuable education and business experience that will contribute to the growth and profitability of the company.
WORK EXPERIENCE
Great Lakes Petroleum Warrensville Heights, OH
Operations/Dispatch, May 2014 – Sept 2015
Dispatched and monitored fuel tank trucks for Ohio and Pennsylvania territories
Scheduled incoming and outgoing deliveries
Negotiated fuel prices based on fluctuating market value for internal sales and customers
Identified and resolved customer service issues related to sales and operations
Maintained daily record and inventory control for multiple fuel sites and plant locations
Responsible for fuel-tank performance and issue resolution for 400+ customers
Managed mass telephone communications while providing prompt customer service
Panther Expedite Seville, OH
Elite Transportation Specialist, October 2008 – August 2013
Supervised and dispatched for 80-plus drivers while maintaining daily operations
Scheduled incoming and outgoing deliveries and resolved appointment conflicts
Responsible for specialized freight such as government shipments, temperature controlled product, flatbed deliveries, and pharmaceuticals
Managed ongoing shipments in accordance with strict procedural regulations
Prepared transactional documents, including spreadsheets and invoices
Conducted mass telephone communications with responsive customer service
Negotiated and acquired new contracts resulting in company profit
Developed personable ability to diffuse tensions and reconcile dispute
Acquired strong leadership and communication skills beneficial for training others
Central Control Delivery Cleveland, OH
General Manager, October 2005 – September 2008
Supervised and dispatched for 50 drivers while maintaining daily operations
Anticipated and resolved conflicts with appointments and shipment deliveries
Maintained lucrative customer relations with accommodating quality service
Negotiated and acquired new contracts resulting in company gain
Impala Intermodal Cleveland, OH
Operations Manager, January 2003 – April 2004
Supervised and dispatched for 30 drivers while maintaining daily operations
Responsible for shipment/equipment control, and overseeing standard and specialized freight
Maintained strict compliance to company procedures with steamship lines
Calculated shipment rates and prepared transaction documents to provide to customers
Learned to trouble-shoot and collaborate with interrelated departments to preempt internal setbacks and develop resolutions
Proficient in Microsoft Office, with strong ability to take direction well, and natural inclination to learn quickly in a fast paced environment
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