Customer Service Data Entry

VIRGILIO A DELA CRUZ

**** ****** ****

Phone: 619-***-****

SAN DIEGO, CA 92139

*********@*****.***

Professional Profile

Creative professional with extensive project experience from concept to development. Talents include Bookkeeping, Data Entry, Clerical, Auditing large and small Military contract, Scanning of documents, Warehouse.

Qualifications

● Microsoft Office Excellent 9 Yrs

● Data Entry Excellent 9 Yrs

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Customer Service Excellent 9 Yrs

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Scanning Excellent 9 Yrs

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Auditing Excellent 9 Yrs

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Administrative Excellent 9 Yrs

Relevant Experience

Preserved an accuracy of 100% during 9 years of employment.

Reduced processing time by 70%

Achieved 60% cost reduction by eliminating redundant processes.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Increased office organization by developing more efficient filing system and customer database protocols.

Reduced invoice over payments by 70%

Produced 90% more account reporting data than required by taking on additional duties. Researched and resolved billing problems that had been previously missed.

Work Experience

Accounts Payable/Head Cashier

03/2013 - 06/2013

Agency/Company Sheraton Mission Valley

●Summary of Work Performed: Data Entry / Clerical tasks, process and approve commission for payments, verify invoices against PO for payment, enter approved PO in check book, Scan, process and send approved Invoice to corporate office for payments, Accrue, verify and track for unpaid invoices, Verify and deposit daily revenue, Head Cashier, Audit employee bank at the end of the month, track and distribute payroll to proper department, customer service.

Billing Technician

09/17/2012 – 09/21/2012

Agency/Company RANDSTAD Staffing

●Summary of Work Performed: Assist Accounts Receivable in reviewing previously billed invoice, Data Entry and entered estimated job cost for scheduled work.

Accounting Technician

11/02 - 06/30/11

Agency/Company Space and Naval Warfare System Co

●Summary of Work Performed: Data Entry, Clerical tasks, Audit all closed contracts, including small acquisitions and major contracts, Verify that all payments made by the technicians are cleared in SAP/NERP, Verify total from contract, CPC sheet /SAP/NERP and Cobra are equal, Verify payment made on SCRT, Search for missing Contracts and Contracts Modification using EDA and SAP Train new employees, Customer Service, Reconcile all payments made prior to closing, Support customer in searching closed folder using Application Extender and Trim, Assist close out team in closing contract.

Admin specialist

06/1999 - 03/2002

Truck and Industrial Repair

●Summary of Work Performed: Maintain and run small office environment, Schedule work schedule, Customer Service, Analyzed and tracked budget and prepared required reports Performed routine calculations Processed invoices for payment Bookkeeping Payroll processor.

Billing Clerk

05/97 - 01/99

Agency/Company Teaching Resource Center

●Summary of Work Performed:. In charge of processing and billing customer, Helped in warehouse inventory.

Billing Clerk

09/94 - 02/97

Agency/Company Novel Floral

●Summary of Work Performed:. In charge of processing and billing customers, Helped in warehouse inventory.

Night Auditor / Front desk Clerk

03/93 - 06/94

Agency/Company Torrey Pines Inn

●Summary of Work Performed: Handled cash Checked for errors on city ledger and other house accounts Researched discrepancies from daily reports submitted by the company's restaurants, bars and front desks

Customer Service Made and confirmed reservations Assigned rooms to guest; Answered telephone calls;

Checked-in and checked-out guests.

Accounting/Tax Preparer

02/89 - 08/89

Agency/Company Financial Telesis Network

●Summary of Work Performed: Internship work including answering telephone calls, filing, handling accounts receivable and account payable, and assisting with income tax preparation.

Education

BAFA

03/1978

Manila Philippines

Dagunan Institute

10/1985

Cavite City, Philippines

Computerize Accounting 02/1996

San Diego, Ca.

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