Manager Customer Service
Resume:
Michelle Donovan
Phone Number 813-***-****
Work Experience
M&J Virtual Solutions Tampa, FL 1/13 – Current
Customer Service
Accounts payable
Accounts Receivable
Customer Service
Human Resources
Payroll
Training new employees
Interview and Hiring of new employees
Making weekly ads on craigslist and Indeed
Solving customer and employee problems
Making excel sped sheets and formatting each cell accorded to the need
Ordered all supplies
Property Manager, Cambridge Management, Tampa, FL 3/12-12/2012
Processed Tax Credit/HUD paperwork.
Collected rent and prepared the deposit of rent collected and communicated with tenants when rent was late
Prepared and delivered eviction notices; provided witness testimonies during judicial proceedings.
Met with law enforcement to help resolve criminal activities in the complex.
Conducted final walk through of property before a move in and final inspection when occupants move out to assess damages.
Property Manager, Concord Community MHC, Waterloo, IN 6/2010 - 12/2011
Performed the collection of rent.
Confronted tenants concerning rents due. Conducted annual re-examinations on tenants Supervises and Performs the collection of rent.
Prepared the deposit of rents collected.
Supervised and conducted performance evaluation on assigned staff.
Moved tenants in and out of public housing. Maintained a petty cash fund. Reviewed daily, weekly, monthly, and quarterly reports.
Met with law enforcement agents to resolve criminal activities in the complex.
Monitored and assured curb appeal meets standards. Trained staff members.
Implemented actions to begin eviction process; provides witness testimonies during judicial proceedings. Delivered eviction notices.
Conducted staff meetings; provides feedback. Prepared eviction notices. Conducted daily walk through of property to assure safety and cleanliness of common areas and grounds.
Checked and verified randomly completed work orders. Took work orders called by tenants; enters work orders into the computer. Ordered supplies.
Monitored work order status to assure repairs and preventative maintenance is timely.
Conducted final walk through of property before a move in and final inspection when occupants move out to assess damages. Counseled tenants on resident responsibilities
Met with tenant’s one on one and in groups to resolve conflicts and issues. Code Enforcement problems, dealing with the County Health Department and other County agencies. Familiar with Chapter 723 and 83 paperwork, and lawn care issues
These are the same Company
P Property Manager, Riverstone Communities, Cocoa, FL 6/2008 - 3/2009
Property Manager, Woodward Estates MHP, Bessemer, AL 5/2009 - 6/2010
Performed the collection of rent.
Confronted tenants concerning rents due. Conducted annual re-examinations on tenants Supervises and Performs the collection of rent.
Prepared the deposit of rents collected.
Supervised and conducted performance evaluation on assigned staff.
Moved tenants in and out of public housing. Maintained a petty cash fund. Reviewed daily, weekly, monthly, and quarterly reports.
Met with law enforcement agents to resolve criminal activities in the complex.
Monitored and assured curb appeal meets standards. Trained staff members.
Implemented actions to begin eviction process; provides witness testimonies during judicial proceedings. Delivered eviction notices.
Conducted staff meetings; provides feedback. Prepared eviction notices. Conducted daily walk through of property to assure safety and cleanliness of common areas and grounds.
Checked and verified randomly completed work orders. Took work orders called by tenants; enters work orders into the computer. Ordered supplies.
Monitored work order status to assure repairs and preventative maintenance is timely.
Conducted final walk through of property before a move in and final inspection when occupants move out to assess damages. Counseled tenants on resident responsibilities
Met with tenant’s one on one and in groups to resolve conflicts and issues. Code Enforcement problems, dealing with the County Health Department and other County agencies. Familiar with Chapter 723 and 83 paperwork, and lawn care issues
These are the same Company
Property Manager, Pine Oak Mobile Home Park, Tampa, FL 3/2006 – 10/2006
Assistant Property Manager, Country Homes MHP, Tampa, FL 11/2004 – 11/2005
Performed the collection of rent.
Confronted tenants concerning rents due. Conducted annual re-examinations on tenants Supervises and Performs the collection of rent.
Prepared the deposit of rents collected.
Supervised and conducted performance evaluation on assigned staff.
Moved tenants in and out of public housing. Maintained a petty cash fund. Reviewed daily, weekly, monthly, and quarterly reports.
Met with law enforcement agents to resolve criminal activities in the complex.
Monitored and assured curb appeal meets standards. Trained staff members.
Implemented actions to begin eviction process; provides witness testimonies during judicial proceedings. Delivered eviction notices.
Conducted staff meetings; provides feedback. Prepared eviction notices. Conducted daily walk through of property to assure safety and cleanliness of common areas and grounds.
Checked and verified randomly completed work orders. Took work orders called by tenants; enters work orders into the computer. Ordered supplies.
Monitored work order status to assure repairs and preventative maintenance is timely.
Conducted final walk through of property before a move in and final inspection when occupants move out to assess damages. Counseled tenants on resident responsibilities
Met with tenant’s one on one and in groups to resolve conflicts and issues. Code Enforcement problems, dealing with the County Health Department and other County agencies. Familiar with Chapter 723 and 83 paperwork, and lawn care issues
Skip Tracer, TWI, Tampa, FL 11/2007 – 06/2008
Acted as recovery agent for Lien Holders, such as banks and credit unions.
Utilized different research tools to locate the property.
Programs used: RDN, Master files, Skip tracing, IRB and E-Collect, Rent Manager, AMSi, On-site, Yardi, Etc.
Skip Tracer, Asset Investigations & Recovery, Tampa, FL 5/2007-11/2007
Acted as recovery agent for Lien Holders, such as banks and credit unions.
Utilized different research tools to locate the property.
Programs used: RDN, Master files, Skip tracing, IRB and E-Collect, Rent Manager, AMSi, On-site, Yardi, Etc
Education: High School Diploma, Chamberlain H.S., Tampa, FL
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