Customer Service Manager

Roslyn O’ Connor

** ******** ****, ******* **** WA DOB: 10/02/1979

Email Add: *************@*****.*** Contact No: 040*******

PERSONAL PSYNOPSIS & SKILLS

I have 15 years experience in administrative positions carrying out various responsibilities. As a result, I have become adaptable to working in fast paced environments, adapting to new ways of working quickly and am articulate in ensuring that all processes are adhered to, information is processed correctly and key deadlines are met.

I am a fast learner, have excellent organisational and communication skills and am self motivated to get the task completed efficiently.

EMPLOYMENT HISTORY

April 2015 – Aug 2015 Receptionist/Administrator

Bostik Australia

Processing invoices for Purchase Orders

Assisting warehouse with invoicing

Dealing with customer service queries

Co-ordination of incoming and outgoing mail

Processing accounts payable

Arranging courier pick ups

May 2013 – Dec 2013 Trade Assistant

Costa Farms

Processing invoices for Purchase Orders

Daily Update of warehouse Stock

Dealing with customer service queries

Co-ordination of incoming and outgoing mail

Dealing with sales enquiries

February-March 2013 Trade Administrator

Casual Work Bambini International

Processing invoices for Purchase Orders

Daily Update of warehouse Stock

Dealing with customer service queries

Co-ordination of incoming and outgoing mail

Dealing with sales enquiries

Answering and directing all calls

Nov 2007-Dec2012 Trading Managers/Purchasing Assistant

Musgrave Retail Partners Ireland,

Tramore Road, Cork

Responsible for supporting Trading Manager in a busy Retail environment and the managing of product portfolio through the process of complex administration procedures in an efficient, timely manner and meeting deadlines

Managing relationships with suppliers and internal departments

Working cross functionally across other departments

Upkeep of central price files and maintaining low volumes of pricing queries

Responding to customer queries in an efficient manner and aim to close out issues within 24 hours.

Supporting Trading Manager on adhoc tasks

Responsible for managing the Time and Attendance of the Ambient Staple Team.

Involved in the Continuous Improvement programme and adopting the company principle of “Keeping It Simple”

Pre 2007 Customer Services / Administration

Eircom, Churchfield, Cork.

Declan O’ Sullivan Architects

ETL Security

Processing large volumes of customer service queries and closing out queries in timely manner

Handling escalated and emergency problem calls and closing issues out in an effective manner

Supervising team of 14 in absence of manager

Updating account information

Setting up customer’s lines and upgrading services

Receptionist cover duties

Provide administrative support to all staff

EDUCATION

2015- 2015 Challenger Institute

Medical Receptionist

1996-1996Skerry’s Business College

Receptionist Skills

1991 - 1996: Leaving Certificate

4 Honours 2 passes

St Angela’s College, Patricks Hill, Cork

OTHER INTERESTS

I enjoy keeping fit through various activities and have an interest in supporting charity events that involve physical exercise - this year I completed an 83 mile cycle ride from Cork to Brosna (County Kerry) in aid of ARC House Cork Cancer Research and raised €4,500 for this charity.

REFERENCES

Aiza Foy

Trading Manager

Musgrave Retail Partners Ireland, Tramore Road, Cork

Contact No: +353-**-***-****

Email: ****.***@********.**

Joanne Gilliland

Costa Farms

Contact No::040*-***-***

Simon Trouchet

Bostik Australia,

Manager

Contact No.041*-***-***

Contact this candidate