Customer Service Representative
Resume:
Tiarre Hines
South Chesterfield, VA *****
*********@*****.***
Authorized to work in the US for any employer
WORK EXPERIENCE
Customer Service Representative
DuPont
Richmond, VA - May 2015 to Present
Responsibilities
Logistics, Supply Chain Management or similar major.
Minimum of 3 years’ experience in manufacturing, engineering, or supply chain required.
3+ years’ experience
In planning or inventory control preferred.
Excellent communications skills, both verbal and written.
Strong attention to detail, time management, prioritization, organizational and multi-tasking skills.
Creative problem solving skills, ability to think out of the box.
Working knowledge of computer based manufacturing systems (MRP/SAP)
Experience interacting and tracking orders by rail strongly preferred.
Ability to work off-shifts and weekends as required by the business
Ability of recording of inbound and outbound equipment, monitoring scheduled versus actual equipment types, and using Feeder Scheduling System (FSS) reports to dispatch drivers.
Other duties include key entering timecards and outside yard checks to ensure that the trailer positions matches the computer system.
Assist with top carriers billing such as UPS, CONWAY, SOUTHEASTERN, FEDEX, WILSON, NEW ENGLAND,
R&L.
Create Orders for Employees, I advise each employee to pick and pack once complete employee will bring
back verification sheet so bills can be created for the carrier.
Make sure all orders on the correct truck before shipping.
Call carrier regarding pick up time. I process all paper work.
Assist with cross train when needed for ups ground orders.
Ability to satisfy each company with the best of my ability.
Accomplishments all Skills Used such as:
TYPING, FAXING, PHONES, COPIER, EMAIL, PROFESSIONALISM.
Financial Advisory
Wells Fargo
Glen Allen, VA - October 2014 to May 2015
Call Center Representative
• I progress different projects involving Entry Level
• Continuously processing paper work for new enrollment programs for different investment programs we have with Wells Fargo.
• Each Program involves a minimum value of assets on account before account can be incepted.
• My Job is to help clients plan for their short and long term financial goals. These goals may include their own retirement; cash enrolled in active account and/or their children's education expenses.
• Clients may provide investments, programs and withdrawal questions on how to.
• I update clients' information as well as their fee waivers in system as documents are signed and dated properly.
Call Center Representative
Capital One
June 2012 to September 2014
I assist customers with 180+delinquent accounts
I verify account info before any information released from account.
I notate each account regarding info released from account.
Ability to manage multiple tasks
I educate customer regarding capital one policies and rules.
I type 75+ WPM
Advanced when obtaining to computer knowledge.
Capital one advised that each employee try to locate accounts in 8
different systems on computer before escalating call.
I worked in a very neat office environment.
Commision checks earned at the end of each month for 10 great calls.
Customer Service Coordinator
TLK Group
April 2011 to May 2012
I assist customers with their payment options
I assist customer with payment process
I have Advance computer knowledge
I was able to access 3 systems to try to locate account information.
I worked in Office environment
EDUCATION
Diploma in Medical Assistant Program
FORTIS COLLEGE - Richmond, VA
2011
Accounting and Finance
Central Piedmont Community College - Charlotte, NC
2009 to 2010
Diploma
Independence High School - Charlotte, NC
2005 to 2009
ADDITIONAL INFORMATION
SKILLS
Strong knowledge of customer service, communications (oral, written,
listening, typing 75+wpm), public relation, cash handling, and very
organized.
Ability to prioritize multiple tasks.
Strong computer skills, including MS Word and Excel proficiency.
Data entry, Microsoft's Windows. Etc.
Excellent organizational and communication skills.
Honesty, integrity and a strong desire to succeed.
Attention to detail.
Ability to create and maintain cooperative team building relationships.
Ability to meet deadlines and work under pressure.
Contact this candidate