Program Analyst/Business Analyst

Betty Chloe

804-***-**** (Cell)

acsn8p@r.postjobfree.com

SUMMARY

Certified Scrum Master (CSM) with experience in facilitating application development and software implementation projects.

Experienced in the development of detail design and walk-throughs with appropriate focus groups and related users to verify accuracy of design in meeting business needs; developed implementation plans, produced user documentation and training materials.

As a business analyst, worked with business owners and end users to develop detail requirements to meet business needs; developed and documented workflow process, systems requirements, system impact, systems design process, and testing, using software development methodology to provide efficient, cost-effective solutions as directed.

EDUCATION

Averett University Danville, VA

Master of Business Administration [December 2011]

The Catholic University of America Washington, DC

Bachelor of Arts in Economics [May 1978]

EXPERIENCE

Sr. Program Analyst/Business Analyst [March 2011 – July 2014 (Early Retirement)]

Department of Social Services – Division of Child Support Enforcement (DCSE),

Program Evaluation & Monitoring (PEM), Richmond, VA

Designed, planned, and conducted Quality Control Assessments of the Statewide Virginia Child Support Enforcement system.

Ensured DCSE caseload compliance with Federal regulations and DCSE policy requirements for 21 district offices within the Virginia Department of Social Services (VDSS).

Assisted with the continuous development, analysis, and implementation of identified best practices from auditing results; Ensured district offices utilized DCSE Best Practices methodology with caseload activities.

Evaluated the effectiveness of State Child Support operations in delivering services to recipients; Monitored performance of the Child Support systems in Virginia, including State courts, Interstate systems, Benefit Programs, Department of Medical Assistance Services (DMAS), and other state agencies.

Participated in the Virginia General Assembly Legislative Meetings on DCSE House Bills.

Served as DCSE internal auditor for special audits as requested by DCSE director and assisted in responding to outside audits by state and federal agencies such as Auditor of Public Accounts (APA), Office of Child Support Enforcement, Inspector General, and General Accounting Office.

Submitted findings and recommendations to management for the improvement of services and automated systems to increase performance directly tied to $91 million in annual program funding.

Sr. Program Analyst/Business Analyst [October 2009 – February 2011]

Department of Social Services – Division of Child Support Enforcement (DCSE),

APECS Functional Team, Richmond, VA

Analyzed district performance against goal metrics; prepared management statistical reports, trends analysis (monthly, quarterly, and annually); creation/maintenance of dashboards, scorecards, and PowerPoint presentations on DCSE key performance indicators.

Experienced with COGNOS (Query/Report/Analysis studios) for management reports and inquiries; Constructed, executed, and maintained SQL queries for business and management reporting needs.

Developed technical business specifications utilizing workflow process, system requirements, system impact/gap analysis, system design process, testing, and System Development Life Cycle (SDLC) methodology.

Facilitated workshops/meetings and acted as a liaison between the technical team and business units within DCSE in order to elicit, analyze, communicate and validate requirements for changes to business processes and IT applications/systems.

Reviewed and prioritized project backlog items with team and project managers as needed.

Sr. Program Analyst/Business Analyst [April 1990 – October 2009]

Department of Social Services – Division of Child Support Enforcement (DCSE),

Office of Program Evaluation & Monitoring, Richmond (PEM), VA

Appointed by the Director (12 years) to serve as a DCSE Program representative and voting member on the Business Intelligence Steering Committee (BISC) for the Department’s newly constructed data warehouse project, chartered by the Department of Social Services Information Technology Investment Management (ITIM) team and Investment Board (IB); Represented DCSE business and program areas as they related to business intelligence for the data warehouse.

Assisted with annual state government audits by resolving inquiries concerning user security access issues; Daily monitoring of reports for the Security Access Management System (SAMS) to resolve any audit alerts against policies, procedures, and user violations.

Maintained monthly/quarterly/SFY/FFY statistical data on key performance indicators for the program of Child Support Enforcement for the Monthly Individual Statistical Report (MISR), TANF Report, and Caseload Report.

Additional duties: IT Security Officer (15 years); responsible for 75+ users for DCSE staff; provided IBM (ACF2), Unisys (SIMAN) and Oracle system access; served as an in-unit helpdesk support for all users.

Senior Programmer Analyst [September 1986 – April 1990]

Automated Systems Design and Support, Inc. (ASDS),

Arlington, VA

Designed, implemented, and tested statistical/financial reporting packages.

Designed marketing surveys and demographic research studies of targeted areas for potential clients; reported survey findings to management with recommendations.

Senior Programmer Analyst [July 1982 – September 1986]

The Financial Analysis Group,

Falls Church, VA

Developed General Accounting and Financial Reporting (GAFR) software package.

Developed training instruments; user manuals, and customer support for 300+ clients.

Initiated/designed/created the first company newsletter (ZNEWS), which served as a technical training tool for management and end-users for GAFR software applications.

ADDITIONAL

Certified Scrum Master (CSM) [March 2012-Present]

Scrum Alliance [SA]

Sigma Beta Delta Honor Society

Methodologies

Agile / Scrum / Waterfall

Statistical Sampling

Technical:

COGNOS

MMIS

DB2

Security Access Management System [SAMS]/ACF2

IMS

SharePoint [2010 – 2013]

Microsoft Office [2000 – 2013]

State Verification Exchange System [SVES]

Microsoft Office Project [2000 – 2013]

SQL

Microsoft Visio Basic [2000-2013]

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